Shift Supervisor | KFC Vacancies

As a Shift Supervisor at KFC South Africa in the Southern Suburbs, KFC Bergvliet, your main responsibility is to provide effective supervision of team members, ensuring compliance with company policies, procedures, and standards. You will play a key role in maintaining operational efficiency, customer service excellence, and profitability, while fostering a positive work environment.

Key Responsibilities:

• Assist the Restaurant General Manager (RGM) in achieving CHAMPS standards within the restaurant, focusing on cleanliness, hospitality, accuracy, maintenance, product, and speed of service.
• Manage shifts according to company policies and procedures, maximizing sales and profitability.
• Allocate responsibilities to each employee on shift and monitor their performance.
• Ensure correct maintenance procedures are followed, reporting any repairs or maintenance required.
• Implement controls and procedures to maintain safety and security standards.
• Report any issues affecting restaurant operation to the RGM/RM.
• Assist in implementing restaurant training programs for staff development.
• Support and demonstrate company culture initiatives and principles.
• Drive engagement and teamwork among team members.
• Assist in administering progressive discipline and compliance with statutory regulations.
• Ensure all staff receive comprehensive induction and safety training.

Requirements:

Skills & Competencies:

• Excellent command of the English language.
• Strong communication and numerical skills.
• Proficiency in MS Office tools.
• Capacity for guest orientation and coaching.
• Ability to delegate, follow-up, and develop people.
• Focus on excellence, accountability, and dependability.
• Strong planning, organizing, and problem-solving skills.
• Demonstrated leadership and teamwork abilities.
• Sense of urgency and resilience.
• Flexibility and commitment to working varied shifts.

Minimum Requirements:

• Grade 12 or equivalent qualification.
• Minimum 2 years of supervisory experience, preferably in the fast-food industry.
• Availability to work shifts, public holidays, and weekends.
• Reliability, honesty, and hardworking nature with contactable references.
• Valid South African ID and clear criminal record.