Support the Store Manager in overseeing the daily operations of a store, ensuring the achievement of overall objectives, store targets, and customer service standards.
RESPONSIBILITIES:
Stock Management:
- Ensure accurate receiving and unpacking of stock for merchandising and replenishment of the sales floor.
- Monitor and manage stock levels to mitigate risks such as stock loss and maintain adequate stock on hand.
- Oversee maintenance of the stockroom to uphold housekeeping standards.
- Authorize write-offs, breakages, recalls, and returns.
Sales Growth & Profitability:
- Analyze sales and profitability reports to collaborate with management on operational action plans and monitor store expenditure.
- Stay updated on in-store product performance to provide feedback for enhancing sales.
- Identify and propose opportunities to increase sales and brand awareness.
Risk Management:
- Conduct compliance checks to ensure overall adherence to policies and procedures.
Customer Experience Management:
- Ensure the implementation of customer experience processes to meet service standards.
Leadership & Development:
- Lead and motivate the store team to achieve store KPIs and operational strategy aligned with company values.
- Identify and address training, coaching, and development needs, focusing on talent management and succession planning.
- Handle recruitment, administration, and performance management according to company policies and procedures.
QUALIFICATIONS:
- Grade 12.
- 2 to 3 Years’ Experience in a Supervisory/Assistant Store Management role.
- Understanding of Sales & Service Management.
- Budgeting Skills.
- Proficiency in MS Office.
- Effective Communication Skills.
- Understanding of Retail Trade.
- Understanding of Brand, Customer & Product.
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