Restaurant Manager | KFC

As a Restaurant Manager at KFC South Africa in the Southern Suburbs, KFC Bergvliet, your main objective is to assist the Restaurant General Manager (RGM) in overseeing all aspects of restaurant operations. This includes achieving employee, customer, profit, and sales targets while upholding operational excellence and adherence to company policies and procedures. In the absence of the RGM, you will assume full responsibility for the day-to-day running of the restaurant.

Key Responsibilities:

• Assist the RGM in maintaining CHAMPS standards within the restaurant to exceed customer expectations.
• Foster a positive culture within the restaurant by embracing and promoting all company initiatives.
• Manage shifts in line with company policies to maximize sales, efficiency, and profitability.
• Allocate responsibilities to each employee on shift and monitor performance.
• Ensure correct maintenance procedures are followed and report any repairs or maintenance required.
• Forecast and schedule labor to control costs while meeting business needs.
• Implement controls to ensure the safety and security of employees, customers, and company assets.
• Keep the RGM informed of any competitive activity likely to affect restaurant performance.
• Report any employee relations, customer service, or health inspection issues to the RGM.
• Assist in implementing training programs to maximize staff performance and career potential.
• Act as a role model and provide leadership in line with brand cultures and principles.

Requirements:

Skills & Competencies:

• Excellent command of the English language and strong communication skills.
• Proficiency in MS Office tools and basic financial understanding.
• Effective planning, organizing, and delegation skills.
• Capacity for coaching and developing team members.
• Strong customer orientation and ability to perform under pressure.
• Accountability, dependability, and goal-setting skills.
• Demonstrated belief in people and teamwork abilities.
• High personal standards and resilience in a fast-paced environment.
• Flexibility and commitment to working varied shifts.

Minimum Requirements:

• Grade 12 or equivalent qualification.
• Minimum 2 years of management experience, preferably in the fast-food industry.
• Availability to work shifts, public holidays, and weekends.
• Reliability, honesty, and hardworking nature with contactable references.
• Valid South African ID, contactable 24/7, and preferably own transport with a valid driver’s license.
• Clear criminal record.