Digital Project Manager | KFC

KFC Careers – Digital Project Manager

The role of the Digital Project Manager encompasses overseeing and managing digital initiatives and projects for KFC RoSSA. Collaborating with various teams, this position ensures the successful delivery of digital projects, enhances KFC’s digital presence, and fosters digital adoption in the region. The Digital Project Manager plays a pivotal role in KFC RoSSA’s digital transformation journey and customer experience enhancement.

Projects & Responsibilities include:

• Collaborating with the Head of Architecture and Delivery and the Digital Change Manager on new project initiatives.
• Understanding existing solution designs and gathering functional and non-functional requirements.
• Owning the oversight of product plans/roadmaps for successful implementation aligned with business requirements.
• Working closely with vendor teams to ensure requirements comprehension.

Key Responsibilities:

1. Project Planning and Management:
   • Define project scope, objectives, and deliverables in collaboration with stakeholders.
   • Develop detailed project plans, including timelines, resource allocation, and budgeting.
   • Monitor and manage project progress, identifying and addressing potential roadblocks or risks.
2. Cross-functional Collaboration:
   • Liaise with various teams to ensure seamless coordination and alignment on project objectives.
   • Facilitate communication between different departments to ensure cohesive project execution.
3. Digital Initiatives:
   • Oversee the implementation of digital initiatives such as website enhancements, mobile app updates, and online ordering systems.
   • Ensure digital projects meet quality standards and are delivered within budget and timelines.
4. Vendor and Stakeholder Management:
   • Collaborate with external vendors and technology partners for successful project delivery.
   • Engage with internal stakeholders to understand business requirements and gather feedback on digital initiatives.
5. Agile Project Management:
   • Adopt agile methodologies to manage project development and delivery.
   • Organize and facilitate sprint planning, reviews, and retrospectives.
6. Budget and Resource Management:
   • Track project expenses and manage budgets effectively.
   • Allocate resources efficiently to ensure project success.
7. Risk Management:
   • Identify potential risks and issues related to digital projects and develop risk mitigation strategies.
   • Proactively address challenges to ensure project continuity.
8. Data Analysis and Insights:
   • Utilize data analytics and user feedback to inform project decision-making.
   • Measure project performance using relevant KPIs.
9. Documentation and Reporting:
   • Maintain comprehensive project documentation, including progress reports and status updates.
   • Prepare and present project updates to stakeholders and senior management.

Requirements:

Qualifications:

• Diploma, Bachelor’s, or Master’s degree in Business, Computer Science, Marketing, or related field.
• Agile product owner certifications would be advantageous.

Experience:

• Minimum 5 years of digital project management experience, preferably in the quick-service restaurant (QSR) or retail industry.

Knowledge, Skills, and Competencies:

• Strong understanding of digital technologies, web development, and mobile applications.
• Proven track record of successfully managing complex digital projects.
• Experience with agile project management methodologies and tools.
• Excellent organizational and communication skills.
• Analytical mindset with proficiency in project management software.
• Adaptability to a fast-paced environment.
• Knowledge of RoSSA region and digital landscape is a plus.