Key Account Manager | DHL

DHL Vacancies – Key Account Manager

As a Key Account Manager at DHL Supply Chain, your role will be pivotal in driving our growth agenda by nurturing and expanding profitable key accounts. You will oversee the management of account profit and loss (P&L), cultivate strong business relationships with the customer’s leadership team, and identify opportunities for additional share of wallet within assigned accounts. Your proactive approach will ensure the sustainable satisfaction of our customers.

Key Responsibilities:

P&L Management:

• Take ownership of the financial performance of assigned accounts, aligning with operational, financial, and investment plans.
• Achieve annual EBIT targets and deliver on agreed gross profit (GP) targets.
• Act as the face of operational delivery to the customer.

Customer Relationship Management:

• Develop constructive C-Suite relationships within assigned accounts, focusing on long-term partnerships.
• Serve as the primary contact for customers on a local level.
• Establish and maintain access to key decision-makers.

Share of Wallet Expansion:

• Drive year-on-year growth in DHL Supply Chain’s share of the customer’s logistics spend.
• Sponsor the development and maintenance of a high-quality account pipeline, focusing on proactive opportunities.
• Continuously review business potential and identify new growth opportunities.

Stakeholder Management:

• Ensure the delivery of quality services and proactively address customer issues.
• Facilitate knowledge-sharing within the DHL Supply Chain community in South Africa.

Strategic Planning:

• Develop a local strategy and plan for assigned accounts.

Qualifications and Experience:

• Grade 12 / Matric – Essential.
• A relevant degree or equivalent qualification is advantageous.
• Over 5 years of experience in DHL Supply Chain, sales, and the logistics sector.
• Proficient in English (verbal and written).

Skills and Competencies:

• Strong relationship-building skills.
• Ability to develop and deliver innovative solutions.
• Customer-focused mindset.
• Strategic thinking and planning abilities.
• Effective communication skills.
• Proactive approach to problem-solving.
• Ability to work collaboratively and align resources to achieve objectives.

If you meet these qualifications and are ready to take on the challenge of driving growth and fostering long-term partnerships, we encourage you to apply for the position of Key Account Manager at DHL Supply Chain.