Executive Assistant | MTN

MTN Careers – Executive Assistant

As an Executive Assistant, the primary goal is to provide administrative support to the office Executive while supervising the administrative function of the Functional Unit.

RESPONSIBILITIES Context:

• Navigating through an evolving macro-economic environment, locally and internationally.
• Adapting to the evolving organizational structure.
• Upholding company mission, policies, and procedures.
• Meeting company objectives for service level and quality.
• Enhancing and developing necessary skills.
• Interacting with various departments and stakeholders within and outside MTN.

Key Performance Areas: Task Complexity:

• Efficiently manage the daily administration of the assigned executive’s office and schedule.
• Establish and maintain an effective documentation and filing system, both electronic and physical.
• Record meeting minutes and draft memos for review.
• Handle sensitive information discreetly within the department.
• Review documents for quality and compliance with MTN policies.
• Manage internal and external correspondence for the executive.
• Compile monthly activity reports for executive review.
• Process all office requirements for the executive.
• Ensure quality control of executive presentations.
• Address non-technical customer inquiries and escalate when necessary.
• Coordinate social events related to the executive’s office, including budget management and activity coordination.

Supervisory/Leadership/Managerial Complexity:

• Self-supervision to ensure smooth office operations.
• Oversight of office administration within the Functional Unit.

Role Complexity:

• Proactively manage the executive’s diary and schedule meetings.
• Coordinate with finance for executive office expenses.

Lateral Dimensions: Creativities:

• Develop and maintain efficient document filing and tracking systems.

Vulnerabilities:

• Sensitivity of documents and information.
• Document tracking challenges.
• Equipment availability issues.

Collaboration: Responsibility towards:

• Direct reports: Administrators.
• Key customers: Internal and external stakeholders, third-party suppliers, and employees.
• Key suppliers: Office administrators.
• Relations, etc.: Other PAs and administrators across the company, other executives.

Discretionary Space:

• Exercise personal initiative in scheduling executive appointments.

Authorities:

• Endorse incoming correspondence not involving financial commitments.
• Access the executive’s online diary and emails.

QUALIFICATIONS Minimum Requirements: Education:

• Matriculation.
• 1-year Diploma preferably in secretarial administration.

Experience:

• Minimum of 2 years’ experience at the executive level.
• Experience in administrative support for top management personnel in a reputable company with local and international operations.

Training:

• Strong interpersonal skills across various management levels.
• Customer service orientation.
• Ability to maintain composure under pressure.
• Excellent communication skills.
• Capacity to work independently and produce high-quality results.
• Proficiency in department-specific applications.
• Excellent computer skills.