Executive Business Assistant | MTN

MTN Careers – Executive Business Assistant

MTN Group is a purpose and value-driven organization committed to creating an empowering work environment where every member of our Y’ello Family can thrive. As an Executive Business Assistant at MTN, you’ll play a pivotal role in supporting our Group Chief Human Resources Officer, ensuring seamless coordination and facilitating efficient workflow within the office. We are dedicated to fostering a workplace that encourages creativity, innovation, productivity, and meaningful results, while prioritizing relationships and a shared purpose. Join us in creating impactful experiences and making a difference!

RESPONSIBILITIES As an Executive Business Assistant reporting directly to the Group Chief Human Resources Officer, you’ll provide executive support and serve as the primary liaison for internal and external matters concerning the Office. Your role involves coordinating executive support efforts, managing stakeholder relations, and assisting with special projects within a dynamic multinational environment. Key responsibilities include:

• Exercising sound judgment in various situations.
• Demonstrating strong written and verbal communication skills.
• Expertly managing administrative tasks with exceptional organizational abilities.
• Maintaining balance among multiple priorities and working independently on assignments.
• Operating effectively under pressure while handling confidential matters discreetly.
• Managing executive diaries efficiently and supporting business management activities.
• Proficiency in Microsoft Office Suite and proactive problem-solving.
• Facilitating executive’s daily tasks, including presentations and scheduling priority tasks.
• Providing additional support by identifying and addressing priority issues.
• Coordinating responses to requests from multiple team members for executive review.
• Playing a proactive role in finding solutions to challenges.

Key Performance Areas: Key Deliverables:

• Ensuring effective coordination of office workflow and managing the executive’s calendar.
• Serving as a gateway for direct access to Exco teams and maintaining communication processes.
• Handling internal and external correspondence and collating reports for review.
• Managing special initiatives and supporting General Managers on projects.
• Prioritizing conflicting needs and expediting matters to successful completion.
• Administering PO processing, invoicing, and finance-related activities.
• Acting as a barometer for environmental issues and keeping the executive informed.

Liaison with MTN Group Executives and broader organization:

• Communicating on behalf of the executive with Exco members and internal departments.
• Assisting with travel arrangements and ensuring compliance with applicable regulations.
• Maintaining confidentiality and facilitating smooth communication channels.

Stakeholder Management:

• Editing and completing written communications to stakeholders.
• Handling complex matters involving multiple stakeholders and drafting communications.
• Building and improving relationships crucial to the office’s success.

Travel Management:

• Arranging efficient local and international travel for the executive.
• Managing detailed travel plans, compiling documents, and setting up engagements.

QUALIFICATIONS Education:

• Bachelor’s degree in commerce or business administration required.
• Postgraduate degree or certification in Business Management/Operations Management advantageous.
• Proficiency in Microsoft Office Suite and social media platforms.

Experience:

• Minimum of 10 years’ experience supporting E and C-Level Executives in a multinational organization.
• Advanced written and verbal communication skills.
• Experience with meeting deadlines and managing multiple priorities.
• Understanding of MTN administration policies and business environment advantageous.

Competencies:

• Strong analytical and problem-solving abilities.
• Attention to detail and innovative thinking.
• Championing culture and fostering change.
• Building relationships and achieving results.
• Commercial awareness and collaborative teamwork.

Other:

• Potential for regional and international travel as required.