Santam Broker Solutions is seeking an Executive Head of Claims, ideally based in Johannesburg, to join its senior management team. Reporting to the Chief Executive Officer of Broker Solutions, this pivotal role will oversee the strategic and operational direction of the claims value chain within Santam Broker Solutions.
Responsibilities:
- Provide strategic and operational leadership to optimize and manage the end-to-end claims process.
- Execute long, medium, and short-term operational plans aligned with business objectives.
- Lead and manage multiple business areas within the Claims unit, including Motor Claims, Non-Motor Claims, Legal Claims Solutions, Merit Claims, Claims processing for Santam Direct, Claims Finance Management, and more.
- Oversee a senior team of 8 direct reports and an overall unit with 960 employees and an operating budget of R1.2 billion.
- Manage service delivery and partnerships with service providers.
- Ensure service excellence and manage service levels within the claims environment.
- Provide input to strategic decisions affecting the functional area of responsibility.
- Manage claims handling expenses and resolve escalated operational issues.
- Develop procedures and policies to enhance claims processing, investigation, and settlement.
- Actively participate as a member of the Santam Broker Solutions Exco.
- Direct the technology roadmap within the claims environment.
- Provide strategic direction and leadership in large and complex claims processes.
- Drive transformation agenda and ensure adoption of digital claims-based methods.
- Proactively manage risk in the Claims business unit.
Requirements:
- Bachelor’s degree in a relevant field.
- Minimum of 10 years’ experience in the insurance industry, preferably short-term, with 5-7 years at a senior management level.
Skills:
- Strategic thinking and planning.
- Analytical thinking balanced with lateral and conceptual skills.
- Excellent communication and leadership abilities.
- Strong relationship and general management skills.
- Financial acumen, including budget management.
- Results-oriented with a focus on delivery.
- Process management and improvement capabilities.
- Conflict resolution and negotiation skills.
- Prioritization and achievement orientation.
Competencies:
- Driving Strategy
- Commercial orientation
- Client focus
- Enabling Innovation
- Change leadership
- Continuous learning
- Team-focused leadership
- Talent enablement
- Emotional intelligence
- Integrity
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