Service Delivery Expert | DHL Vacancies

DHL Vacancies – Service Delivery Expert  Vacancies

Your primary responsibilities include ensuring accurate recording of valid transactions, timely invoice payments, and meticulous reconciliation tasks. You will play a crucial role in maintaining supplier relationships, managing financial functions, and supporting various business processes.

Key Responsibilities:

• Follow up on agreed Key Performance Indicators (KPIs).
• Support the implementation of programs to enhance customer/employee/business partner satisfaction.
• Maintain up-to-date system and process documentation.
• Clarify service requirements and obtain necessary inputs consistently.
• Assist in internal and external audits.
• Collaborate with other process towers and areas of the business for integration and optimization.
• Conduct internal controls to ensure adherence to company quality standards.
• Handle special processes to optimize business flow.
• Contribute to projects as an active team member.
• Conduct weekly conference calls with outsourced parties to review performance and KPIs.
• Responsible for two Oracle modules: Accounts Payable and Purchase Order for Purchase to Pay Expert.
• Provide motivation and serve as a role model for all indirect staff (Accenture).
• Maintain efficient customer relationships while respecting cultural environments and history.

Qualifications/ Skills/Competencies/Experience:

• Matric – Essential.
• Degree level education or equivalent.
• Minimum of 5 years of experience in a similar role.

Competencies & Skills:

• Strong relationship management skills.
• Proficient in language skills.
• Ability to perform duties and responsibilities independently.
• Collaborative team player.
• Attention to detail.
• High drive to meet strict deadlines.

Languages:

• Fluent in English, both verbal and written.

Join DHL as a Service Delivery Expert and be part of our commitment to excellence in global logistics. Apply now to embark on a rewarding career journey with us.