Santam stands as the leading entity in the general insurance industry across Southern Africa. As a sizable, diversified, and evolving organization, we are extending our reach into various emerging markets, both in Africa and Asia. Our commitment lies in our dedication to our clients, and our operations revolve around delivering Insurance Good and Proper.
Career Opportunity: Insurance Consultant Santam Operations, Commercial Contact Centre, presents career opportunities for Insurance Consultants based in Centurion. The role of an insurance consultant primarily revolves around offering comprehensive service and support to brokers.
Key Responsibilities:
- Handling broker requests, including inquiries, through telephonic or email channels.
- Providing support to authorized representatives from the brokerage and broker services.
- Addressing general insurance and policy-specific queries.
- Managing issuance of new policies, policy maintenance, renewals, and agricultural aspects of policies.
- Resolving all insurance queries within stipulated timeframes and compliance requirements.
- Conducting follow-ups with clients when policies are cancelled, aiming to retain the policy.
- Adjusting premiums in alignment with new asset values.
- Managing client expectations regarding turnaround times for submitted requests.
- Adhering to underwriting criteria and regional requirements.
- Assisting in profiling clients with the most suitable product and underwriting criteria.
- Advising brokers to ensure alignment with clients’ needs in terms of cover and product.
- Contributing to implementing solutions for improvement.
- Providing coverage for Consultants during their absence or leave, especially during busy periods or absence of key resources.
Qualifications and Experience:
- Matric/Grade 12
- 60 commercial lines FAIS credits
- Preferably, a relevant insurance-related qualification (e.g., NQF lev 4)
- Proven work experience in commercial and agricultural policy administration and underwriting within the short-term insurance industry
- Minimum of 3 years’ experience in short-term insurance commercial lines and/or Agri assets
Knowledge and Skills:
- Exceptional verbal and written communication skills
- Strong interpersonal skills, fostering collaboration with internal colleagues and external stakeholders/clients
- Adherence to quality, compliance, and accreditation standards
- Efficient administration practices
- Optimization of work processes
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