Join Santam Direct as a Client Service Consultant in Bellville, where you’ll provide exceptional products and services to clients in a call center environment while meeting targets for quality, productivity, and client satisfaction.
What will make you successful in this role?
- Accurately capture client information in the system.
- Fulfill client requests within agreed timeframes, quality standards, and legislative requirements.
- Handle administrative tasks promptly and efficiently according to standards and turnaround times.
- Interact with clients in a client-centric manner.
- Ensure timely resolution of client queries and follow up to guarantee satisfaction within service level agreements.
- Provide professional and efficient service via telephone and written correspondence.
- Exceed client service level agreements and maintain high productivity consistently.
- Demonstrate excellent time management skills.
Qualifications and Experience:
- Grade 12/Matric qualification.
- NQF Level 4 Qualification in Short Term Insurance.
- Completed Regulatory Exam (RE 5).
- Minimum of 3 years’ experience in short term insurance (Personal Lines Insurance).
- Willingness to work shifts and overtime.
Specific Requirements:
- Three-month probationary period with training and ongoing evaluation.
Knowledge and Skills:
- Strong verbal and written communication abilities.
- Excellent interpersonal, communication, and networking skills.
- Client service orientation and ability to perform under pressure.
- Attention to detail and self-motivation with initiative.
- Independence and ability to work autonomously.
- Proficiency in customer service, administration, quality assurance, compliance, and team support.
Personal Attributes:
- Effective communicator who takes initiative.
- Action-oriented and adaptable to various situations.
- Optimizes work processes independently.
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