Santam BITS presents a career opportunity for a seasoned Business Analyst in the Digital domain, with a primary focus on conceptualizing new initiatives and crafting business cases. This role is based in either Cape Town or Gauteng.
Key Responsibilities:
- Collaborate with business stakeholders to identify opportunities and challenges.
- Assist key business and product owners in conceptualizing and proposing initiatives, and developing business cases.
- Ensure the ability to monitor and track benefits realization aligns with strategic objectives.
- Analyze and understand potential business and end-user impacts.
- Validate that requirements and solutions align with strategic and project objectives.
- Elicit, analyze, document, and maintain business requirements and functional specifications for multiple projects simultaneously.
- Administer, plan, and organize work to ensure timely delivery.
- Participate in quality assurance, user acceptance testing, demos, and training of new solutions.
- Provide support and collaborate with various stakeholders across business, project management, digital adoption, change management, and testing.
- Comply with company policies, standards, and methodologies.
- Stay updated on industry practices and trends in short-term insurance and digital environments, contributing innovative ideas for technology use and process improvement.
Qualifications and Experience:
- Degree in commerce, analysis, or information/technology systems (e.g., B. Comm, B.Sc., B. Tech, or B.Eng).
- Relevant tertiary qualification or certification/diploma in Business Analysis (e.g., CBAP).
- Minimum 3 years’ experience as a Business Analyst.
Experience:
- Writing project concepts, proposals, business models, and roadmaps.
- Cost estimation, target setting, building business cases, and conducting cost-benefit analysis.
- Requirements elicitation, workshop facilitation, and stakeholder communication.
- Agile methodologies, including scrum, sprint planning, and managing product backlogs.
- Collaborating with project resources and managing projects.
- Test methodology and providing input to test strategy and plans.
Competencies:
- Leadership in communicating organizational direction, purpose, and strategic goals.
- Client focus.
- Innovation enablement.
- Change leadership.
- Emotional intelligence.
Additional Competencies and Skills:
- Strong analytical and problem-solving ability.
- Customer service orientation and collaborative interpersonal style.
- Strong agile Scrum experience and leadership skills.
- Business and financial acumen.
- Effective communication skills.
- Facilitation and decision-making skills.
- Relationship building and conflict resolution abilities.
- Adaptability and ability to work under pressure.
- Effective workload management and learning orientation.
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