Non-Motor Desktop Assessor | Sanlam Careers

Santam’s Non-Motor Claims department is seeking a skilled Non-Motor Desktop Assessor (JG09) for their Riscor Preferred Broker Claims Hub in Bellville, Cape Town.

Job Description:

The role involves assessing the merit and extent of non-motor damage claims using digital photographs and other relevant documentation. Duties include adjudicating claims, providing claims process consultation, offering aftercare to clients, compiling management information, and ensuring client satisfaction. Additionally, the assessor will prepare allocated motor claims for assessment, handle claim inquiries, and manage claims until payment completion.

Key Responsibilities:

• Accountable for all claim interactions with clients/brokers.
• Determine claim merits, quantum, and item identification.
• Negotiate and settle claims with insured parties/brokers.
• Communicate with clients/brokers throughout the claims process.
• Manage all claims tasks efficiently to achieve timely settlement.
• Identify and resolve issues related to claims handling in line with Santam policies.
• Advise on the most appropriate mechanism for resolving claims settlement disputes.
• Manage workload and instructions, ensuring completeness and correctness of documents.
• Follow up on outstanding information and documentation necessary for assessment.
• Handle complaints, queries, and interactions with various stakeholders.
• Process payments and orders as per assessor recommendation and instruction.
• Arrange and manage car hire requests and extensions.

Qualifications and Experience:

• Matric/Grade 12 qualification.
• Minimum 5 years’ experience in short-term insurance (Claims).
• 1 year of experience in a desktop environment.
• Previous claims handling experience and knowledge of Abuntex and BPM advantageous.

Knowledge and Skills:

• Negotiating skills (critical).
• Proficient in MS Office Package.
• Excellent communication skills (verbal & written).
• Ability to work effectively under pressure.
• Product knowledge in short-term insurance.

Competencies:

• Client Service Orientation
• Analytical Thinking
• Information Seeking
• Drive for Results
• Organisational Commitment
• Teamwork and Co-operation