Training Officer – Fidelity Services Group

Training Officer At Fidelity Services Group

Position Overview:

Fidelity Services Group is currently seeking a Training Officer to join our team at the Fidelity Corporate Services Institute of Excellence, located in Florida. Reporting directly to the Regional Training Manager, the Training Officer will be responsible for delivering, facilitating, and evaluating training programs in accordance with industry standards and regulatory requirements.

Minimum Requirements:

• Valid Driver’s License (EB)
• Proficiency in Microsoft Windows and Microsoft Office Packages
• Grade 12 / NQF 4 certification
• PSIRA Grades E-A Instructor qualification
• Facilitator registration with ETDP SETA
• Assessor registration with ETDP SETA & SASSETA
• Preferably, Moderator registration with ETDP SETA & SASSETA
• General Security Practices (GSO) certification at NQF 3
• Specialist Security Practices Qualification at NQF 4
• Competence in Firearm Unit Standards: Handgun, Shotgun, Rifle, Carbine, and PFTC Firearms Unit Standards Instructor registration

Key Responsibilities:

• Deliver, assess, and facilitate training programs according to industry and internal standards, in alignment with Quality Management Systems (QMS) and best practices
• Mentor learners enrolled in learnerships to ensure attainment of competence standards as outlined in program objectives and learning outcomes
• Ensure compliance with curriculum and training interventions within designated area through effective facilitation and assessment methods
• Adhere to legislative and Quality Assurance guidelines set by regulatory bodies such as SASSETA, PSIRA, NKP, SAPS, DoL, PFTC, CAA, and QCTO

Required Knowledge and Skills:

• Strong communication skills including report writing and reading comprehension
• Proficient in administration and record-keeping
• Effective planning and time management abilities
• Excellent presentation skills
• Assertiveness in guiding and managing learners

Desirable Personal Attributes:

• Proficient problem-solving skills
• Ability to foster positive relationships
• Independent thinker with a team-oriented mindset
• Meticulous attention to detail and accuracy
• Customer-centric approach

Core Competencies:

• Commitment to self-development
• Effective communication skills
• Customer focus
• Ability to collaborate within a team environment