Service Advisor | CFAO

We are currently seeking a Service Advisor M/F based in South Africa.

Minimum Requirements:

• Grade 12 qualification or equivalent.
• 3 – 5 years of dealership experience in a Service Advisor position.
• Proficiency in computer literacy, including the use of in-house systems.
• Clean criminal record.
• Valid unendorsed SA driver’s license.

Practical knowledge of:

• Product range/brand.
• Manufacturer’s range training.
• Customer legislation and trade practices.
• Updated technical terminology and mechanical concepts.

Proficient experience in:

• Corporate motor dealer group advantageous.
• Manufacturer’s range.
• Effective verbal and written business communication in Afrikaans and English.
• Maintaining a neat and presentable appearance with a positive, honest work ethic.
• Interpersonal interaction and relationship building at all levels.
• Being a considerate team player.
• Understanding and addressing client needs.
• Effective negotiation and persuasive influence.
• Maintaining a good CSI (Customer Satisfaction Index) record.
• Demonstrating a proven Customer Experience (CE) track record.
• Working with a disciplined, deadline-driven work ethic and the ability to work under pressure.

Job Specification:

• Adhere to internal/Group service standards and procedures for optimal performance.
• Communicate and respond to customer queries in person, via email, or telephonically.
• Assist customers with enquiries, bookings, scheduling services, and vehicle collection.
• Liaise with the Foreman to ensure quality workmanship and productive control procedures in the service department.
• Achieve daily labour sales targets to meet monthly budgeted figures.
• Prepare and manage job cards and Technician notes with required service details.
• Ensure all vehicles are serviced and maintained to customers’ requirements and franchise standards.
• Authorize required parts orders and follow up on outstanding parts orders.
• Provide thorough feedback to customers regarding services and outstanding issues.
• Contact existing and potential customers to sell additional services, such as maintenance plans.
• Ensure all costs, invoices, and claims are accurately completed daily.
• Manage customer complaints promptly and effectively for optimal satisfaction.
• Cultivate continuous positive customer experiences and relationships to enhance satisfaction and retention.
• Achieve satisfactory CE levels as per manufacturing targets.
• Maintain consistently high levels of productivity.
• Undertake any ad hoc administrative or other responsibilities as needed.

This position offers an opportunity to excel in service advisory within the automotive industry. Join our team and contribute to delivering exceptional service experiences to our valued customers.