Access Network Operations Manager | MTN Careers

Operational Planning and Excellence

• Ensure governance and fulfillment of managed service deliverables across South Africa regions by all vendors, including national SLAs.
• Monitor and manage all managed services vendors contracts and network-related issues, facilitating critical issue resolution.
• Provide input into the development and distribution of standardized procedures, tools, and processes for MTN South Africa regions.
• Engage with stakeholders to identify process and tool improvements, ensuring alignment across all regions and industry best practices.
• Manage and measure process and tools performance, driving improvement initiatives.
• Provide managed network service assistance to internal MTN stakeholders and ensure service levels are met.
• Facilitate audits of Network managed services and manage vendors to ensure performance standards are adhered to.
• Assist in the transition and assure successful network handover for all new managed service contracts.
• Deliver training to Network Operations on programme improvements or changes.
• Provide professional direction and technical support to subordinates, evaluating their performance and providing necessary counseling for improvement.
• Coordinate with Tower Company to resolve security or operational issues.
• Coordinate all projects impacting Active Hardware with relevant stakeholders.

Financial Management

• Track, budget, and manage cost centers (Opex and Capex).
• Optimize support costs within the team.

Project Management

• Develop and drive the execution of agreed projects.
• Drive project implementation, tracking, monitoring, and compliance.
• Manage contracts in line with procurement policies.
• Coordinate project reporting and ensure effective implementation of the integrated project management model.
• Manage risk associated with projects.

Business Analysis

• Perform MTN SA Business Analysis in line with methodology and guidelines.
• Identify ways to fine-tune policies, processes, and systems in line with changing work practices.
• Determine, document, and review requirements for projects.
• Design, analyze, and document workflow, making appropriate recommendations for operational effectiveness.
• Identify business improvement and optimization opportunities.
• Ensure benchmarking is conducted with other companies and organizations.
• Construct business cases for proposed initiatives.
• Implement innovative ways to achieve maximum outputs with minimum resources.

Supervisory / Leadership / Managerial Complexity:

• Establish and maintain collaborative relationships with regional teams.
• Responsible for supplier governance and contract management.
• Lead access network specialists and project management.

QUALIFICATIONS

Education:

• Degree or National Diploma in light current engineering, telecommunications, or a related field.
• Fluent in English.

Experience:

• 5 years’ experience in a telecoms or IT environment.
• At least three years’ experience in leading or managing technical task teams or in a supervisory role.