The Customer Relations Officer plays a pivotal role in overseeing front-of-house activities and ensuring efficient administrative and customer service functions for student relations, industry partners, and stakeholders.
Key Responsibilities:
- Administration and Operational Support:
- Maintain high levels of operational service for students, lecturers, parents, industry partners, and suppliers.
- Address student queries and requests promptly.
- Effectively manage the front-of-house operations.
- Campus Operations and Support:
- Participate in student orientation, surveys, and retention initiatives.
- Ensure implementation of processes and policies.
- Collaborate with other departments as needed.
- Relationship Building with Industry Partners:
- Engage with industry contacts to facilitate student placements in practical work experiences.
- Develop a comprehensive database of placement partners with a rating system.
- Track alumni on a quarterly basis for statistical and marketing purposes.
- Adhoc Duties:
- Provide reception and sales relief support as required for campus operations.
- Assist with general administration tasks and ad hoc requests from the Campus Head.
- Support in organizing open days and campus events.
Qualification Requirements:
- Higher Certificate or Diploma in Business Administration or Business Management.
Experience Requirement:
- Minimum of 2-3 years of work experience in administration.
Skills Requirement:
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Exceptional organizational skills.
- Conceptual thinking capabilities.
- Proficient negotiation and presentation skills.
- Effective relationship building abilities.
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