Aftersales Consultant | CFAO

We are seeking an Aftersales Consultant M/F based in South Africa.

PURPOSE OF POSITION:

The primary objective of the Aftersales Consultant is to provide customers with a professional service experience while facilitating effective communication between customers, parts, and service departments to achieve customer satisfaction goals.

MINIMUM REQUIREMENTS:

• Senior Certificate (Grade 12).
• Minimum of 5 years’ experience as an Aftersales consultant with documented evidence of good VOC/CSI scores.
• Clean criminal record.
• Proficient verbal and written communication skills in English.
• Ideally residing in Nelson Mandela Bay or surrounding areas.

Advantageous Requirements:

• Proficiency in computer literacy (Office suite).
• Valid driver’s license.
• Experience in the motor dealership industry, with technical knowledge.
• Technical Qualification.

Profil Request:

KEY DUTIES AND RESPONSIBILITIES:

• Prepare for the arrival of the customer.
• Provide initial consultation and assistance to customers upon arrival.
• Ensure accurate warranty and motor plan details are recorded in the system.
• Update the Dealer Management System, track all vehicles, and maintain control systems.
• Liaise effectively with customers to address their needs and concerns.
• Ensure accuracy in invoice payments.
• Facilitate vehicle handovers to customers.
• Follow up with customers and send reminders (if not done by capacity planner).
• Attend weekly service meetings.
• Manage bookings, teleservice cases, and recall campaigns.
• Handle administrative reports and phone authorities when necessary.
• Prepare job cards for service appointments.
• Undertake any ad hoc administrative or other responsibilities as required.

This position offers an opportunity to excel in customer service within the automotive industry. Join our team at CFAO MOBILITY and contribute to delivering exceptional aftersales experiences to our valued customers.