Order Processor/Debtors Customer Services

Apply 4 it Vacancies – Order Processor/Debtors Customer Services

Position: Order Processor – Debtors/Customers & Customer Services Representative

Required Experience:

• Debtors: 2 to 3 years
• Order Processing: 2 to 3 years
• Communications: 2 to 3 years
• Customer Needs: 2 to 3 years

Candidate Requirements:

Customer Service & Communication:

• Efficient management of incoming emails from 5 different addresses in Hubspot CRM Shared Conversation Inbox (approximately 170 emails per day) with adherence to response time targets.
• Creation of tickets for further processing based on email content (e.g., Purchase Order, Order, Accounting Query).

Order Processing – Debtors/Customers:

• Creation of quotes/invoices from various sources such as email, phone orders, or Hubspot Tickets (approximately 50 per day).
• Sending quotes via email or directly from the accounting system.
• Accurate capture of orders, including both quotes and invoices, on order tracking software.
• Follow-up on quotes to confirm receipt by the customer and determine their intent to proceed with the order.

In addition to the listed skills, qualifications, and experience, we prioritize candidates who possess a natural inclination towards quality customer care and service provision. The ability to adhere to administrative procedures with precision is paramount for success in this role.

Skills Required:

• Exceptional verbal and written communication skills, with a pleasant telephone manner.
• Strong interpersonal skills for effective customer interactions.
• Proficiency in Microsoft software with adept keyboard skills.
• Good typing speed.
• Sound administrative skills for meticulous recordkeeping.
• Attentive listening skills and ability to understand customer needs.
• High accuracy and attention to detail.
• Commitment to meeting strict deadlines.
• Professionalism in personal presentation and conduct.
• Competency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Effective organizational and planning abilities.
• Ability to work independently and take initiative.
• Capacity to follow instructions diligently.
• Team player mentality.
• Methodical and organized work approach.