What You Will Do: Santam Direct Call Centre is seeking Associate Sales Advisors to be based in Johannesburg. In this role, you will provide top-notch products and services to clients, ensuring sales targets are met in an outbound call centre environment.
What Will Make You Successful in the Role:
- Achieving sales targets consistently.
- Adhering to Quality Assurance processes, including compliance with internal and external regulations such as TCF, CPA, and internal sales procedures.
- Delivering exceptional customer experiences.
- Strictly following workforce scheduling, including availability for shifts and overtime.
Qualifications and Experience:
- Matric/Grade 12 qualification.
- Sales experience.
- Call centre experience.
Knowledge and Skills:
- Excellent English communication and writing skills.
- Fluency in English and proficiency in one other official language.
- Strong relationship-building and negotiating skills.
- Ability to influence others effectively.
Personal Attributes:
- Effective communication skills.
- Action-oriented mindset.
- Adaptability to different situations.
- Optimism and resilience.
- Emotional intelligence.
Who We Are: Santam is the leading player in the general insurance industry in Southern Africa, with a commitment to expanding and transforming our business. While headquartered in South Africa, we are rapidly expanding into emerging markets across Africa and Asia. Our core philosophy revolves around delivering “Insurance Good and Proper” to our clients, with a focus on people at the heart of everything we do. Join us as we continue to drive excellence in the insurance industry.
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