Customer Service Consultant

Autoboys Vacancies – Customer Service Consultant

Responsibilities:

• Contact and schedule clients when new claims are received, ensuring their requirements are understood and bookings are made promptly.
• Address client queries regarding access claims, fitment, availability, and complaints.
• Escalate unresolved queries to the manager for further assistance.
• Provide clients with feedback on their queries and completed jobs.
• Conduct courtesy calls to clients to ensure satisfaction and address any issues regarding their claims and fitment jobs.
• Manage relationships and communicate directly with insurance companies for follow-ups.
• Coordinate with third parties to procure stock and confirm details with clients.
• Handle reworks from a client contact and rebooking perspective.
• Manage RFCs (Return for Credit) by contacting clients and rescheduling fitments.
• Monitor spending and allocate orders for completion.
• Check stock availability on internal systems and with the warehouse.
• Book jobs for clients once stock availability is confirmed.
• Assist with dispatching fitments and coordinating jobs with the fitment team.
• Provide instructions to fitters regarding job requirements.
• Rebook appointments if clients are unavailable or if there were booking errors or damaged items.
• Create installation notes and excess invoices.
• Complete claims and upload relevant documents.

Candidate Requirements:

• Matric (NQF 4) qualification.
• 3-5 years of experience in a similar environment.