Commercial Claims Technician – Mirror Images

Mirror Images Vacancies – Commercial Claims Technician

An esteemed insurance company based in Rivonia/Sandton, is presently seeking a diligent and experienced Commercial Claims Technician (Motor and Non-Motor) to ensure the accurate processing and finalization of all commercial claims.

Recommended Qualifications

• Matric qualification, FAIS compliant (within prescribed deadline), and successful completion of RE 1.
• Effective time management skills, computer literacy (Microsoft Word, Excel, Outlook), and proficiency in email and telephone etiquette.
• Minimum of five years of relevant work experience in short-term insurance claim settlement, specifically in commercial claims, motor, and non-motor.
• Competencies Required: Results-oriented, commitment, proficiency, continuous learning, honesty and integrity, adaptability to change, strategic thinking, teamwork, goal orientation, coaching and consulting, time management, communication skills, ability to build good relationships, and working well under pressure.

Claims Handling
Registering of New Claims:

• Register all new claims within 24 hours as per registration SOP and raise an appropriate reserve.
• Diarize all newly registered claims for the next appropriate action date.
• Regularly communicate with brokers/clients on claim progress.

Actioning of Queries (Telephone and Email):

• Attend to all queries relating to “in-progress” claims promptly.
• Amend reserves and diarize claims for next action date as necessary.
• Maintain regular communication with brokers/clients.

Action Current Day Diary/User Note:

• Attend to all current day diary and user note items promptly.
• Amend reserves and re-diarize claims as necessary.
• Provide daily feedback on actioned claims to the Team Leader.

“In-Progress”/Outstanding Claims:

• Action any processing requirements for outstanding claims daily.
• Amend reserves and diarize claims for next action date as required.
• Provide daily feedback on actioned claims to the Team Leader.

Managing Own Area of Control:

• Ensure timely responses to emails and telephonic messages.
• Maintain accurate records of all matters received.
• Exhibit professionalism, integrity, and adherence to core values at all times.
• Ensure adherence to prescribed hours and backup arrangements within the department.

If you possess the required qualifications and competencies and are ready to excel in this role, we invite you to apply for this exciting opportunity. Join us and contribute to our continued success in the insurance industry!