Credit Telesales Agent | Mr Price

MRP Careers – Credit Telesales Agent

Mr Price Money is seeking a self-motivated, enthusiastic, and dynamic Credit Telesales Agent to join their high-energy team.

The Credit Telesales Agent will be tasked with selling credit sales products to customers over the telephone. The primary focus of this role involves explaining credit sales products to potential customers, closing sales, maintaining positive customer relationships to address queries related to credit sale products, and achieving daily and monthly sales targets.

RESPONSIBILITIES:

Your Role:

• Efficiently contact potential customers to present information and describe available credit sales products.
• Deliver scripted sales pitches to persuade potential customers to purchase credit sale products.
• Explain product features, pricing, and address customer inquiries.
• Ensure compliance with FICA standards during customer interactions.
• Update customer details and communications in the Consolidated Debtor System.
• Maintain call quality in accordance with Service Level Agreements.
• Oversee the organization’s Total Quality Management (TQM) program.
• Collaborate with managers and associates across the division to ensure effective functioning of the quality management system.
• Utilize relevant quality tools to enhance customer satisfaction.
• Establish and maintain Quality Assurance (QA) controls and documentation procedures.

What’s in it for you?

• Uncapped incentives for achieving targets.
• Opportunities for Learning and Development, as well as Career Growth within the Mr Price Group.
• Benefits including Medical Aid and Retirement Funds.
• Associates enjoy up to a 20% discount on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys.
• Participation in the Mr Price Group share scheme after one year of permanent service, providing the opportunity to become a part-owner in the company’s success and build financial security.

QUALIFICATIONS:

• Grade 12.
• 12 months of experience in a sales environment, preferably within a call center.
• Knowledge of new account (credit) products.
• Excellent communication skills in English (both written and verbal).
• Proficiency in computer applications such as MS Word, MS Excel, and MS Outlook.
• Strong persuasion, selling, and closing skills.
• Proficient in telephone communication.