The Customer-Focused Sales Driver role focuses on providing exceptional customer service with a friendly and knowledgeable approach, particularly through face-to-face interactions. The main responsibilities include assisting customers in purchasing devices and accessories, driving store sales, and promoting PnP Mobile products and services. This position demands a strong commitment to increasing sales, adhering to standard operating procedures (SOPs), and ensuring smooth counter operations.
Minimum Requirements:
- Matric or relevant tertiary qualification
- 2-3 years of sales or retail experience
- Minimum 1 year of telecommunications experience
- Passion for retail and sales
- Proficiency in English
- Ability to work flexible shopping mall hours
- Strong problem-solving skills
- Numerical reasoning ability
- Learning agility
- Analytical mindset
- Drive to achieve targets
- Ability to build and maintain relationships
- Persuasive communication skills
- Assertive communication style
- Self-motivated with a focus on personal development
- Excellent interpersonal skills and team player mentality
- Customer-centric with a commitment to good service orientation
Key Responsibilities:
- Actively engage and assist customers in-store to maximize sales potential
- Provide product information and assistance to meet sales targets
- Achieve departmental sales targets on a monthly, bi-annual, and annual basis
- Identify sales opportunities and develop action plans to meet specific targets
- Collaborate with customers to understand their needs and recommend suitable products
- Gather and convey customer feedback to management for continuous improvement
- Collaborate with colleagues to ensure consistent delivery of excellent customer service
- Resolve customer concerns promptly to ensure satisfaction
- Maintain up-to-date product knowledge and demonstrate product functions to customers
- Assist in maintaining a clean and organized product presentation area to attract customers
- Facilitate in-store training sessions
- Provide feedback on campaign performance and other relevant information to support the team
- Analyze sales reports and interpret data to develop effective sales action plans.
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