Customer Service Consultant – Autoboys

Autoboys Vacancies – Customer Service Consultant

Autoboys South Africa is seeking a dedicated Customer Service Consultant to join our team. As a Customer Service Consultant, you will play a vital role in ensuring excellent customer service and satisfaction.

Key responsibilities include:

• Contacting and booking clients when new claims come in, understanding their requirements, and scheduling bookings accordingly.
• Handling client queries related to access claims, fitment, availability, and complaints.
• Escalating unresolved queries to the manager.
• Providing clients with feedback on queries and completed jobs.
• Following up with clients through courtesy calls to ensure satisfaction and address any issues regarding their claims and fitment jobs.
• Managing relationships and directly liaising with insurance companies for follow-ups.
• Liaising with third parties to procure stock and confirming details with the client.
• Managing reworks from a client contact and rebooking perspective.
• Managing Request for Change (RFC) processes, including client contact and rescheduling fitments.
• Monitoring spend-direct and allocating orders by assigning them for completion.
• Checking stock availability using K8 and coordinating with the warehouse.
• Contacting clients and booking jobs once stock availability is confirmed.
• Assisting with the dispatch of fitments and coordinating jobs with the fitment team.
• Providing instructions to fitters on job requirements.
• Rebooking appointments if clients are unavailable or if there are errors or damage in the booking.
• Creating installation notes and excess invoices.
• Completing claims and uploading relevant documents.

Candidate Requirements:

• Matric (NQF 4) qualification.
• 3-5 years of experience in a similar environment, preferably in customer service or related roles.