Digital Change Manager | KFC Vacancies

KFC Vacancies – Digital Change Manager

As the Digital Change Manager at KFC South Africa, your primary focus is to drive cultural transformation, seamlessly integrate digital solutions, and optimize the digital customer experience. Serving as a change agent, you’ll collaborate closely with cross-functional teams and stakeholders to ensure successful digital change outcomes in various aspects such as program plans, project status, and roadmap development.

Key Responsibilities:

Change Management Planning:

• Develop comprehensive change management plans for new digital projects, channel support, and restaurant tech, including communication strategies and stakeholder engagement activities.
• Assess the impact of digital initiatives on the organization and develop strategies to manage change effectively.

Stakeholder Engagement:

• Identify and engage key stakeholders to gain buy-in and support for digital change initiatives, communicating benefits and addressing concerns effectively.

Change Communication:

• Develop and deliver clear communication materials to keep stakeholders informed of digital changes, updates, and progress, utilizing targeted communication plans.

Training and Development:

• Design and implement training programs to equip employees with the necessary skills for embracing and utilizing digital technologies effectively.

Change Readiness and Adoption:

• Monitor the readiness and adoption of digital changes, collecting feedback to assess the effectiveness of change management efforts and identifying areas for improvement.

Cultural Transformation:

• Foster a culture of digital innovation and collaboration throughout the organization, leading by example in embracing digital technologies.

Risk Management:

• Identify potential risks related to digital change implementation and develop proactive risk mitigation strategies, managing the full Go/No-Go calendar and cycle.

Stakeholders: You’ll interact with various stakeholders including COO, CDO, CTO, Head of Product Delivery and Support, as well as KFC Africa Staff, Senior Management, Franchisees, and external partners, ensuring alignment and effective communication.

Working Model: While remote work is possible, approximately 70% of your time should be spent on-site to facilitate effective collaboration and stabilize teams.

Requirements:

• Experience: Minimum 8 years of experience in project management capabilities including scope management, quality management, stakeholder management, risk and issue management, time management, and cost management.
• Knowledge and Skills: Proficiency in proactive digital change management, connecting the dots across the enterprise, managing delivery volatility, and enabling the business to meet strategic objectives through digital change initiatives.