Digital Operations and Enhancement Specialist | KFC

KFC Vacancies – Digital Operations and Enhancement Specialist

As the Digital Operations and Enhancement Specialist at KFC South Africa, your expertise in digital technologies, data analysis, and operations management will be pivotal in achieving operational excellence and delivering a seamless digital experience for KFC customers. You will collaborate with cross-functional teams, implement digital initiatives, ensure quality assurance, analyze performance data, and drive continuous improvement in digital operations.

Key Responsibilities:

1. Digital Initiatives Implementation:
   • Collaborate with cross-functional teams to implement digital initiatives and campaigns.
   • Ensure timely and accurate execution of digital campaigns and promotions.
2. Operational Excellence:
   • Manage day-to-day digital operations, including content updates and technical issue resolution.
   • Implement standard operating procedures to streamline digital operations.
3. Quality Assurance and Testing:
   • Conduct thorough testing and quality assurance checks for digital assets.
   • Address identified issues promptly in coordination with development and design teams.
4. Data Analysis and Reporting:
   • Analyze digital performance data and customer insights to provide actionable recommendations.
   • Prepare regular reports and dashboards on key performance metrics.
5. Customer Support and Issue Resolution:
   • Work closely with customer support teams to address digital-related inquiries and issues.
   • Monitor customer feedback channels and proactively address recurring problems.
6. Vendor Management:
   • Collaborate with external vendors and partners to ensure seamless integration and performance of digital solutions.
   • Manage vendor relationships and service level agreements.
7. Compliance and Security:
   • Ensure compliance with data protection and security regulations for all digital platforms.
   • Stay updated on industry best practices related to digital operations and security.

Stakeholder Management:

• Collaborate with a wide range of stakeholders including internal teams, franchisees, vendors, and global teams to ensure alignment and delivery management.

Working Model:

• Hybrid work model with 70% on-site presence to support team stabilization.

Requirements: Qualifications:

• Diploma in Computer Science, Business Analysis, or Information Systems (Bachelor’s degree preferred).

Experience:

• 2 to 3 years of experience in digital operations management, digital marketing, or related roles.

Knowledge, Skills, and Competencies:

• Proficiency in digital technologies, content management systems (CMS), and online analytics tools.
• Strong data analysis skills and the ability to draw insights from performance data.
• Knowledge of digital marketing practices, user experience (UX) principles, and conversion optimization.
• Excellent organizational and project management skills.
• Strong communication and collaboration skills.
• Customer-centric mindset with a focus on delivering a seamless digital experience.
• Knowledge of the food service or retail industry is a plus.

Problem-Solving: As a Digital Enhancement and Operations Specialist, you will address various challenges such as enhancing digital customer experience, troubleshooting technical issues, ensuring data security, improving mobile app functionality, streamlining digital operations, and providing training and support to internal teams.