Virtual Coordinator | Dischem Vacancies

Dischem Vacancies – Virtual Coordinator Job Vacancies

Dis-Chem Pharmacies in Bracken Gardens is seeking a Virtual Coordinator to join our dynamic team. The primary responsibility of this role is to oversee, monitor, and coordinate all virtual orders within the store, ensuring efficient management and timely collection or delivery within Service Level Agreements (SLAs).

You will collaborate with various stakeholders to ensure adherence to SLA requirements and approved processes, thereby enhancing customer satisfaction.

Minimum Requirements:

Essential:

• Grade 12 / Matric
• 1-2 years of experience in a retail environment

Advantage:

• Diploma in Retail Business Management or relevant field
• Previous experience in eCommerce

Job Specification:

• Process all virtual orders (collection or delivery) within online, front shop, and dispensary departments promptly.
• Finalize waybills and dispatch all delivery orders to ensure compliance with SLAs.
• Maintain accurate records of all process documentation and reporting.
• Identify opportunities to optimize in-store operations for fulfilling and dispatching virtual orders across departments.
• Stay informed about email, delivery, and system-related queries, taking appropriate actions as required.
• Report system issues following Dis-Chem standard operating procedures.
• Ensure accurate picking and packing of each order to prevent customer discrepancies.
• Prepare customer orders for collection or delivery before their scheduled visit.
• Execute purchases according to Dis-Chem operating procedures consistently.
• Uphold operational standards and propose improvement plans with management approval.
• Resolve customer queries promptly and effectively to enhance satisfaction.
• Strive to improve departmental productivity within virtual order processes and store operations to meet customer SLAs.
• Provide regular feedback to management on virtual order process, fulfillment rates, and SLA adherence.
• Implement new operations as communicated by Store or Head Office management.
• Maintain cleanliness and tidiness of workstation according to Dis-Chem standards.
• Adhere to Dis-Chem Policies, Standard Operating Procedures, Health and Safety regulations, and uniform guidelines.

Competencies:

Essential:

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Understanding of best practices for maintaining SLAs in virtual queue orders and in-store operations
• Attention to detail
• Fluency in English and proficiency in a second additional language
• Knowledge of POPI and consumer protection act
• Excellent communication skills
• Problem-solving ability, patience, and capability to work under pressure
• Integrity, trustworthiness, and accuracy

Special conditions of employment:

• South African Citizenship
• Clear criminal and credit record (MIE)
• Willingness to work according to retail schedules
• Driver’s license and own reliable transport

Remuneration and Benefits:

• Market-related salary
• Medical aid
• Provident fund
• Staff account

Note: Only successful applicants will be contacted. If you haven’t been contacted within two weeks after the closing date, please consider your application as unsuccessful.