Head Product and Delivery Support | KFC

KFC Job Application – Head: Product and Delivery Support

As the Head of Product and Delivery Support at KFC South Africa, your primary responsibility is to maintain alignment across stakeholders by fostering effective communication and cross-functional leadership. Additionally, you will be tasked with driving excellence in digital technology governance and security while spearheading initiatives to achieve KFC’s goal of becoming 100% digital by 2026.

Key Responsibilities:

1. Digital Product Strategy:
   • Develop and execute a comprehensive digital product strategy in alignment with overall business objectives.
   • Identify opportunities to utilize technology and digital trends to enhance customer engagement and experience.
2. Product Development and Innovation:
   • Lead the end-to-end product development lifecycle, from ideation to implementation.
   • Collaborate with cross-functional teams to deliver innovative digital products and services.
3. Customer-Centric Approach:
   • Conduct market research and user analysis to understand customer needs and preferences.
   • Utilize insights to drive product improvements and optimize the user experience.
4. Technology and Platform Management:
   • Stay updated on emerging technologies and industry trends.
   • Evaluate and select suitable platforms and technologies to support digital products and services.
5. Vendor Management:
   • Collaborate with external vendors and partners to integrate third-party solutions and enhance digital offerings.
6. Project Management and Delivery:
   • Implement agile methodologies to ensure timely product delivery.
   • Work closely with Digital Change Management to prioritize projects and resources.
7. Performance Monitoring and Analytics:
   • Review digital goals and key performance indicators to measure product success.
   • Analyze performance and collaborate with relevant departments for optimization.
8. Stakeholder Engagement:
   • Communicate effectively with stakeholders to ensure alignment and delivery management.
   • Foster cross-functional collaboration across various teams and departments.

Requirements: Qualifications:

• Bachelor’s or Master’s degree in Business, Computer Science, or Engineering.

Experience:

• Minimum 15 years of experience in crafting and implementing digital technology strategies.
• Proficiency in digital customer engagement, Agile software delivery, and project management.
• Strong problem-solving skills with experience in solution architecture, business analysis, and stakeholder management.
• Demonstrated ability to drive innovation and implement new initiatives with an experimentation mindset.

Working Model:

• Flexible work arrangements with a focus on on-site presence to support team growth and stability.

In this role, you will play a critical part in driving KFC South Africa’s digital transformation journey, ensuring delivery excellence and customer satisfaction across all digital touchpoints.