Hostess | CFAO

The Hostess is responsible for ensuring every client is courteously attended to, whether telephonically or in-person, ensuring prompt response to client needs and maintaining up-to-date records and documentation.

MINIMUM REQUIREMENTS:

• Grade 12 or Equivalent.
• Proficiency in computer skills, with Excel proficiency being beneficial.
• Fluent in verbal and written communication in Afrikaans and English.
• Maintains a neat and professional appearance.
• Ability to work independently with a strong work ethic.
• Demonstrates motivation and productivity under pressure.
• Clean criminal record.
• Excellent interpersonal skills with a pleasant demeanor.

Profil Request:

DUTIES AND RESPONSIBILITIES:

• Answer all incoming calls promptly and courteously, and make outgoing calls as requested.
• Connect incoming calls swiftly and efficiently.
• Assist callers by providing requested information and redirecting calls as needed.
• Take accurate messages and ensure their prompt dispatch and receipt.
• Report telephone/PABX faults and ensure prompt attention from technicians.
• Report operational problems regarding unanswered calls and excessive private use that may hinder effective communication.
• Coordinate relief operators’ schedules during off-duty hours.
• Maintain cleanliness and tidiness of the reception area to uphold the dealership’s professional image.
• Present oneself in a neat and friendly manner at all times.
• Transfer customer dissatisfaction calls to the relevant manager or General Manager.
• Issue receipts for all cash and account payments, ensuring timely receipt of cash from parts and service departments, verification of cash, and issuance of receipts.
• Safely lock away all monies and ensure proper daily banking procedures.
• Maintain accurate records of petty cash and process reimbursements regularly.
• Provide clerical support as required.
• Undertake ad hoc administrative or other responsibilities as needed.

This position offers an opportunity to excel in customer service and administrative support within a professional environment. Join our team and contribute to maintaining our commitment to excellence in client experience.