We are seeking an HR Operations Senior Associate to join our team. In this role, you will be responsible for coordinating HR processes and leading Continuous Improvement Projects within the SSA HR Ops and Service Delivery team. You will ensure the standardization and optimization of HR processes, documentation, and systems, while also driving efficiency and productivity enhancements.
Key Responsibilities:
1. HR Process Governance:
- Oversee HR processes, process maps, and documentation to ensure accuracy and compliance.
- Standardize design methodology, approvals, version control, and change management procedures.
- Coordinate process reviews to optimize efficiency and adherence to standards.
- Maintain robust documentation to safeguard data integrity and support HR teams with updates.
2. Continuous Improvement Projects:
- Maintain and update the SSA HR Service Catalogue and continuous improvement tracker.
- Coordinate assigned improvement projects, ensuring timely completion and productivity goals.
- Provide training on Continuous Improvement tools and support the implementation of new processes and tools.
- Establish relevant measures and Key Performance Indicators (SLAs/OLAs/KPIs) to monitor change implementation.
3. Communications:
- Support change management and communication efforts within SSA HR Ops, collaborating with sector and local teams.
- Develop communication tools to facilitate the adoption of SSC process change projects as needed.
Qualifications:
- 1-3 years of professional experience in Human Resources.
- Experience working across sectors or different countries preferred.
- University degree, preferably an MBA.
- Strong knowledge of HR processes, SLAs, and workload management.
- Excellent time management skills with the ability to prioritize tasks effectively.
- Proficiency in coordination, planning, and resource allocation to meet deadlines and objectives.
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