As an Internal Sales Representative, you play a crucial role in providing expert technical guidance and solutions to customers regarding the ACDC electrical product range. Your primary focus is to establish and maintain strong customer relationships while ensuring exceptional service delivery.
Responsibilities:
- Provide technical advice and information to customers regarding ACDC electrical products.
- Follow up on back orders to ensure timely delivery and customer satisfaction.
- Handle customer queries and perform general administrative tasks efficiently.
- Engage in up-selling and cross-selling activities, including promoting specials, with evidence and regularity.
- Collaborate and cooperate with both external and internal sales teams, as well as other departments.
- Address and resolve irate customer situations diplomatically, providing feasible solutions.
- Maintain punctuality, uphold housekeeping standards, ensure personal grooming, and adhere to general discipline, as evidenced by clock and log-in reports.
- Foster and nurture strong customer relationships through regular communication and personalized service.
- Attend and actively participate in training sessions, aiming for a minimum of four official training sessions per year.
Requirements:
- Matric qualification or equivalent.
- Prior experience in inbound sales within the Electrical Field is essential.
- Exceptional communication skills, both verbal and written.
- Ability to adapt to change and remain composed under pressure.
- Strong multitasking abilities, with excellent attention to detail.
- Process-driven mindset with a focus on systems orientation.
- Assertive personality with excellent planning and organizational skills.
- Proficient in time management, demonstrating a sense of urgency when necessary.
- Excellent problem-solving skills to address customer inquiries effectively.
If you meet these qualifications and are ready to excel in a dynamic sales environment, we encourage you to apply now!
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