IT Application Support | Sanlam

Sanlam Careers – IT Application Support

At MiWayLife, we are committed to providing our clients with affordable, straightforward, and suitable solutions, primarily through telephonic intermediary channels. With a dedicated team of approximately 120 tied sales agents, we strive to meet the diverse financial needs of both our existing and prospective clients.

What will you do?

As an IT Application Support specialist reporting to the COO, your primary responsibility will be to provide end-to-end hardware and software support, along with technical problem-solving for our business operations.

Key focus areas include:

• Setting up new employees with IT/technology requirements/accesses
• Ordering/purchasing IT hardware
• Providing technical support for IT problems (troubleshooting)
• Managing IT changes, such as upgrades
• Maintaining the asset register and IT storeroom
• Liaising with vendors and stakeholders
• Managing access cards and cameras

What will make you successful in this role?

Qualification & experience:

• Grade 12 or equivalent
• IT-related qualification, such as an IT Engineering Diploma
• 5+ years of experience in IT support in a call centre environment

Knowledge and skills:

IT:

• Proficiency in MS Office (Excel, Word, PowerPoint, Access, Outlook)
• Familiarity with MS Teams, Microsoft Windows, and various dialer tools
• Knowledge of virus applications, servers, networks, firewalls, and SCCM application
• Experience with CA Service catalogue, Service Desk, and broad hardware and software technical knowledge

Business:

• Basic understanding of the financial services industry
• Knowledge of call centre operations and sales/customer dialling processes
• Familiarity with procurement, purchasing, and invoicing processes
• Experience with asset registers/management and stock and supply chain management
• Understanding of risk management related to IT and vendor/stakeholder management

Personal attributes:

• Service orientation
• Proactive and initiative-taking
• Accountability and responsibility
• Attention to detail and quality orientation
• Problem-solving skills
• Strong communication abilities
• Effective time management and daily planning
• Ability to optimize work processes

Build a successful career with us

At MiWayLife, we value building strong and lasting relationships with our employees. We are dedicated to supporting your career growth, personal development, and achieving your aspirations.

Core Competencies

• Being resilient
• Collaboration
• Cultivating innovation
• Customer focus
• Driving results

Turnaround time

If your CV is shortlisted, you will be contacted for a telephonic pre-screen interview. Please ensure that your attached CV is the most recent updated version.

Our commitment to transformation

MiWayLife is committed to transformation and diversity, and our employment equity plan and targets will be considered in the recruitment process. We strive to create an inclusive workforce representative of our society’s demographics and people with disabilities.