IT Support Technician | Sanlam Careers

Sanlam Careers – IT Support Technician Job Vacancies

As an IT Support Technician, your primary responsibility is to ensure timely and effective responses to IT user queries and problems. This involves receiving and logging problems, coordinating appropriate responses for basic problem resolution, and providing basic telephonic training on systems when necessary.

You’ll escalate more complex issues while managing incidents to completion, identifying interim and long-term solutions, and providing regular updates to the Senior Problem Analyst. Additionally, you’ll actively participate in internal forums and workgroups to contribute to methodology and standards.

Success Factors:

• Provide first-line support via the Service Desk by logging incidents and service requests received via phone and email.
• Offer technical advice to end users and collaborate with the team to share knowledge and improve performance standards.
• Troubleshoot to identify, assess, record, resolve, and escalate incidents and service requests within agreed SLAs and processes.
• Deliver after-hours standby support on a rotational basis.
• Provide daily feedback to end users on active calls.
• Manage various tasks and activities, adjusting priorities to meet business needs.
• Work within defined deadlines as part of a team and individually.
• Undertake any tasks necessary to ensure excellent service delivery.

Qualifications and Experience:

• Grade 12 or equivalent
• Post-Grade 12 Information Technology qualification
• Diploma/Degree in Information Technology preferred
• 2 years of experience on a Service Desk

Personal Attributes:

• Cultivates innovation
• Client-centricity
• Results-driven
• Collaboration
• Resilience
• Interpersonal savvy
• Decision quality
• Action-oriented
• Process optimization

Build a Successful Career with Us:

At MiWayLife, we are committed to fostering strong and lasting relationships with our employees. We believe in helping you realize your worth and achieve your career and personal development goals.

Core Competencies:

• Cultivates innovation
• Customer focus
• Drives results
• Collaboration
• Resilience