An exciting opportunity has arisen for a Motor Desktop Assessor within the Motor Claims department, located in either Cape Town or Parktown.
The primary objective of this role is to evaluate the quantum and validity of segmented motor claims by conducting investigations, verifying event descriptions, negotiating settlements, and adhering to contract conditions.
Key Responsibilities:
- Assess damage against provided or requested quotations.
- Decide on repair/replacement options, including aftermarket spares if warranty has expired.
- Refer to experts when necessary.
- Generate claims reports and communicate outcomes with clients and intermediaries.
- Determine vehicle market value for settlements and outstanding finance details.
- Authorize repair, cash settlements, replacements, or write-offs.
- Complete investigative reports and record notes in systems.
- Handle complaints, queries, and interactions with clients, intermediaries, and other stakeholders.
- Handle various claim types, including driveable non-structural repairs, limited structural damage repairs, radio equipment, accessories, cosmetics, and more.
- Manage moderate claims ranging from R15,000 to R35,000.
Qualifications and Experience:
- Matric/Grade 12.
- Degree, Diploma, or Certificate in Mechanical or Automotive-related studies.
- 3 years’ experience in motor assessing.
- Familiarity with the Audatex system and certification.
- Technical skills in Heavy Haulage preferred.
Skills:
- Strong telephonic, negotiation, and conflict resolution skills.
- Understanding of basic business ethics and financial principles related to claims.
- Effective time management and change management abilities.
Competencies:
- Analytical thinking.
- Information seeking.
- Directiveness.
- Initiative.
- Flexibility.
- Customer service orientation.
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