Senior Manager | MTN Careers

The Senior Manager: Executive Office Business Operations & Strategy is a key role reporting directly to the Executive of MTN Converged Solutions. You will be responsible for analyzing, collecting, and synthesizing diverse business and market information to generate high-level strategic documents.

Your role involves interpreting business requirements and challenges, preparing impactful presentations, and providing operational collaboration and insights to the Executive. Operating in a dynamic environment, you will assist in advancing strategic initiatives and optimizing efficiency across the organization.

As the Executive’s primary operational collaborator, you will play a pivotal role in ensuring the seamless realization of strategic objectives and promoting a positive organizational culture.

RESPONSIBILITIES

About you: what we are looking for

As a dynamic individual based in Johannesburg, with extensive experience across Africa, particularly in West Africa, your fluency in French enhances your globally-minded skillset. Demonstrating successful execution and effective engagement with senior executives throughout your career, you possess strong analytical aptitude and commercial acumen. Thriving in challenging and uncertain situations, you excel at creating structure and order. With a passion for the telecommunications industry and a keen understanding of its intricacies, you prioritize teamwork and approach your role with enthusiasm and accountability.

How you will be measured (core responsibilities / output / KPAs)

Strategy and Business Development:

• Guide the development and implementation of short-term and long-term strategic business goals.
• Collaborate with leadership to define goals and objectives across all areas of the business.
• Perform industry analysis and competitor benchmarking to inform strategic decision making.
• Establish and nurture strategic collaborations and partnerships.
• Identify and evaluate new business opportunities driving growth and profitability.
• Assist in managing teams to accomplish product goals and market strategies.
• Oversee alignment of Group Strategy and MTN organizational strategy.
• Engage with stakeholders to ensure streamlined communication and business development initiatives.
• Prepare critical correspondence, presentations, reports, and spreadsheets.

Business Management:

• Evaluate current operational performance and provide strategic plans for improvements.
• Oversee all business operations to ensure alignment with strategic objectives.
• Manage and mentor the operations team to encourage growth and optimal performance.
• Lead initiatives to improve operational efficiency and customer satisfaction.
• Define standards and set targets for operational performance.
• Provide Executive Operational direction for business and operational management.

M&A:

• Monitor marketplace and industry trends to identify potential merger and acquisition targets.
• Identify and evaluate potential merger and acquisition opportunities.
• Facilitate communication with internal and external stakeholders throughout the M&A process.
• Lead planning and implementation of post-acquisition integration.

Project Management and Business Operations Reporting:

• Oversee business operations reporting, drawing insights from data and transforming them into actionable strategies.
• Implement processes for collecting, compiling, and delivering reports from different business units.
• Streamline processes to improve operational efficiency and drive productivity.
• Manage the project management office for strategic projects.
• Establish risk management processes and define operational governance framework.
• Advise and support Executive with operational improvements.
• Develop reports and dashboards providing insightful operational analytics.

Marketing & Communications:

• Collaborate with marketing team to develop effective communication materials and campaigns.
• Align marketing communication strategy to ensure consistent messaging across all channels.
• Review external and internal marketing communications related to business achievements and customer communications.
• Manage cross-functional teams to execute marketing communications strategies.

Scheduling and Prioritization:

• Enable the Executive to balance responsibilities and maximize effectiveness.
• Assess urgency and importance of situations and take appropriate action.
• Coordinate with Executive Assistant to manage Executive’s scheduling.

QUALIFICATIONS

Education:

• Minimum 3-year Academic Degree, MBA / Honors advantageous.
• Proficiency in English with French as an advantage.

Experience:

• Minimum 10 years’ experience in a similar role.
• Minimum 5 years of Management Experience, including Project Management and Strategy.
• At least 5 years in ICT or Telecommunications industry experience.
• Proven track record of execution and managing competing tasks and demands.

Competencies:

• Complex and matrix structures.
• Decision making processes.
• Entrepreneurial approaches.
• Strong work ethic, Integrity.
• Business Acumen, Problem Solving, Influencing others.
• Data interpretation, Judgement, Continuous improvement.
• Poise, tact, and diplomacy.
• Communication, Innovative, Agile, Accountable.

Role Dependencies:

• Support from the Executive and Exco of MTN Converged Solutions.
• Understanding of MTN Converged Solutions business strategy and marketing needs.

Sensitivity: MTN Internal

• Deep understanding of ICT business operations and project management.
• Management of senior stakeholders.

Live Y’ello MTN Values & Behaviours:

• Can-do with Integrity.
• Lead with Care.
• Collaborate with Agility.
• Serve with Respect.
• Act with Inclusion.