Operations Manager – Servest Careers

Servest Careers – Operations Manager

Servest (Pty) Ltd, a leading Facilities Management Company, presents an exciting opportunity for an experienced Operations Manager to join our team. This challenging role, reporting to the Branch Manager, is based at our Durban Office within our Cleaning Division.

Minimum Requirements:

• Grade 12 qualification
• Clear criminal record
• 3 to 5 years of experience in the cleaning industry
• Valid driver’s license and own reliable vehicle
• Qualification in Operations/Business Management
• Proficiency in MS Office (Outlook, Word, Excel)
• Excellent interpersonal and communication skills
• Strong leadership and supervisory abilities
• Ability to enhance productivity through effective team participation
• Skilled in guiding teams toward ongoing customer service improvement and implementing sound administration procedures
• Experience in managing human resources, including recruitment, training, coaching, performance management, staff welfare, and health and safety protocols

Duties & Responsibilities:

• Implement Customer Service Intelligence (CSI) systems to ensure adherence to client service level agreements
• Provide accurate, real-time, and valuable information to clients
• Develop and maintain relationships with client contacts and accounts personnel
• Establish and monitor cleaning plans for each building in accordance with service level agreements
• Conduct site visits, reporting on activities, results, and recommendations
• Manage the delivery of cleaning chemicals and consumables to sites
• Ensure availability and condition of site equipment
• Oversee the start-up process for all new contracts, including staff recruitment and induction
• Control and manage company assets, adhering to insurance requirements
• Monitor area performance against agreed targets and budgets, within policies and standards
• Achieve monthly non-contractual revenue targets
• Maintain existing customer base and explore opportunities for upselling on existing contracts
• Effectively manage staff, including recruitment, training, evaluation, motivation, delegation, and monitoring of activities
• Manage industrial relations within the area
• Oversee staff scheduling, including monitoring time and attendance, leave schedules, and overtime
• Implement cleaner work schedules and evaluate and manage performance
• Adhere to company policies, procedures, and Servest Group values

If you meet these requirements and are ready to take on this challenging role, we invite you to apply. Join us in our commitment to excellence and service delivery in the Facilities Management industry.