Restaurant General Manager | KFC

The primary objective of the Restaurant General Manager role at KFC South Africa is to attain employee P & L, customer, profit, and sales targets while upholding restaurant operational excellence according to company policies and procedures through effective team management.

KEY RESPONSIBILITIES:

• Ensure that all employees surpass customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product, and Speed of Service, thereby achieving set standards within the restaurant.
• Direct the activities of employees to maximize sales, operating efficiency, and profitability while managing shifts in line with Company Policies and Procedures.
• Forecast and schedule labor by shift, creating a deployment plan to control labor costs while meeting business needs.
• Implement controls and procedures to safeguard the safety and security of employees, customers, property, and company funds.
• Initiate and oversee restaurant training programs to enable all staff to optimize performance and realize their career potential.
• Act as a role model and provide leadership to support and demonstrate Brand Cultures as necessary.
• Manage cost controls per company policy, directing employees to meet targets on controllable expenses, maximizing sales, operating efficiency, and profitability.
• Ensure that employee training and development meet company standards, taking corrective action where necessary to ensure all employees meet required performance standards.

Requirements:

SKILLS & COMPETENCIES:

• Excellent command of the English language and strong communication skills across various platforms.
• Strong numeracy skills and basic understanding of financial information.
• Proficiency in MS Office tools (Teams, Excel, Word) and computer literacy.
• Strong literacy skills, high personal standards, and flexibility to work weekends and during festive seasons.
• Demonstrated commercial acumen, strong coaching skills, and proven analytical ability.
• Strong organizational skills, ability to work well in a team, and excellent planning and time management skills.

Cognitive Competencies:

• Effective planning and organizing skills, with the capacity to arrange resources and delegate tasks efficiently.
• Ability to develop followers through clear instructions, demonstrations, and systematic exposure to challenging tasks.
• Appreciation of people’s development needs, with the capacity to delegate tasks and implement follow-up actions.
• Excellent time management and goal-setting abilities, with a focus on achieving standards of service that comply with client expectations.
• Capacity for accountability and dependability, with the ability to take responsibility for own actions and ensure others can rely on you.
• Strong customer orientation and ability to perform optimally under pressure.
• Demonstration of belief in people, treating each person in the restaurant fairly and with respect.
• Encouragement of positive teamwork and support for team members to improve restaurant performance.

General:

• Provide support for KFC restaurants within the area as required.
• Assist with the management of new product rollouts and act as an ambassador of KFC at community and commercial events.
• Embrace and integrate new systems and processes into the business as necessary.

MINIMUM REQUIREMENTS:

The ideal candidate will have the following background and competencies:

• Minimum qualification required: Grade 12 or equivalent.
• Management experience of a minimum of 2 years in a similar role, preferably in the fast-food industry.
• Availability to work shifts, public holidays, and weekends.
• Reliability, honesty, and hardworking nature with contactable references.
• Valid South African ID and availability to be contacted 24/7 via reliable cell phone.
• Advantageous to have own transport with a valid driver’s license and a clear criminal record.