Restaurant General Manager | KFC

As a Restaurant General Manager at KFC South Africa in the Southern Suburbs, KFC Bergvliet, your primary responsibility is to achieve employee, customer, profit, and sales targets while upholding operational excellence and adhering to company policies and procedures through effective team management.

Key Responsibilities:

• Ensure all employees focus on exceeding customer expectations across various areas.
• Manage shifts to maximize sales, efficiency, and profitability in line with company policies.
• Forecast and schedule labor effectively to control costs while meeting business needs.
• Implement safety and security controls to protect employees, customers, and company assets.
• Initiate and oversee restaurant training programs to maximize employee performance and career potential.
• Act as a role model and provide leadership to uphold brand cultures and principles.
• Manage cost controls to meet targets while directing employees to achieve results.
• Ensure all employees meet company performance standards through effective training and development.

Requirements:

Skills & Competencies:

• Strong command of English and excellent communication skills.
• Proficiency in MS Office tools and basic financial understanding.
• Strong literacy skills and high personal standards.
• Flexibility to work weekends and during festive seasons.
• Demonstrated commercial acumen and coaching skills.
• Proven analytical ability and excellent planning skills.
• Ability to organize resources and delegate tasks effectively.

Cognitive Competencies:

• Effective planning and organizing skills.
• Capacity for coaching and people development.
• Ability to delegate tasks and follow-up as needed.
• Excellent time management and goal-setting abilities.
• Customer-focused orientation and ability to perform under pressure.
• Belief in people and commitment to teamwork.
• Strong sense of accountability and dependability.

General:

• Provide support to other KFC restaurants as required.
• Assist with the introduction of new products.
• Represent KFC at community and commercial events.
• Embrace and integrate new systems and processes as necessary.

Minimum Requirements:

• Grade 12 or equivalent qualification.
• Minimum 2 years of management experience, preferably in the fast-food industry.
• Availability to work shifts, public holidays, and weekends.
• Reliable, honest, and hardworking with contactable references.
• Valid South African ID and 24/7 availability via reliable cell phone.
• Preferably own transport with a valid driver’s license.
• Clear criminal record.