Restaurant Manager | KFC

The Assistant Restaurant Manager at KFC South Africa plays a pivotal role in supporting the Restaurant General Manager (RGM) in the overall management of the restaurant.

The primary objective is to achieve employee P & L, customer, profit, and sales targets while maintaining operational excellence in accordance with company policies and procedures through effective team management. In the absence of the RGM, the Assistant Restaurant Manager assumes full responsibility and accountability for the day-to-day running of the restaurant.

KEY RESPONSIBILITIES:

• Assist the RGM in achieving CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product, and Speed of Service) Standards within the restaurant by ensuring all employees focus on exceeding customer expectations.
• Drive culture within the restaurant by fostering engagement and adopting all Culture initiatives.
• Manage shifts according to Company Policies and Procedures, directing employee activities to maximize sales, operating efficiency, and profitability.
• Allocate responsibilities to each employee on shift and monitor their performance accordingly.
• Ensure correct maintenance procedures are followed and report any required repairs or maintenance to the RGM.
• Forecast and schedule labor by shift, creating a deployment plan to control costs while meeting business needs.
• Implement controls and procedures to safeguard the safety and security of employees, customers, property, and company funds/resources.
• Keep the RGM informed of any competitive activity likely to affect restaurant trading results.
• Report any employee relations, customer service, or health inspection issues likely to affect restaurant operations to the RGM.
• Assist in implementing restaurant training programs to maximize staff performance and career potential.
• Drive, support, and demonstrate Brand Cultures, acting as a role model and providing leadership as necessary.

Requirements:

SKILLS & COMPETENCIES:

• Excellent command of the English language and strong communication skills across various platforms.
• Strong numeracy skills and basic understanding of financial information.
• Computer literacy, including intermediate MS Office skills (Teams, Excel, Word).

COGNITIVE COMPETENCIES:

• Planning and Organizing: Capacity to arrange resource availability, delegate tasks, and prioritize actions to optimize performance.
• Coaching: Ability to develop followers through clear instructions, demonstrations, and exposure to challenging tasks.
• People Development: Capacity to appreciate and support people’s development needs.
• Time Management: Ability to manage time effectively and allocate it between various work aspects.
• Excellence Orientation: Focus on achieving service standards that meet the highest client expectations.
• Accountability: Capacity to take responsibility for actions and ensure reliability and steadfastness.
• Customer Orientation: Focus on achieving service standards that meet the highest client expectations.
• People Skills: Demonstrate belief in and respect for each team member, encouraging recognition and coaching.
• Teamwork: Support team members, resolve concerns, and hold regular team meetings.
• Training: Assist in new employee induction and ongoing training, ensuring compliance with company procedures.
• Security: Ensure adherence to security procedures to protect team, premises, stock, equipment, and finances.
• Development: Drive the development of all team members to ensure a robust talent pipeline.
• Discipline: Administer progressive discipline as needed, keeping all stakeholders updated.
• Customer Service: Ensure customer satisfaction through excellent service and complaint resolution.
• Sales and Profit: Assist in analyzing business reports and tactics for improvement, maximizing profitability.
• Marketing: Participate in marketing initiatives, promotions, and suggestive selling to enhance sales.

General:

• Stand in for the RGM when required and provide support to KFC restaurants within the area.
• Assist with new product rollouts and act as an ambassador of KFC at community and commercial events.
• Embrace and integrate new systems and processes into the business as necessary.

ATTRIBUTES:

• Strong literacy skills, high personal standards, and flexibility to work weekends and during festive seasons.
• Commercial acumen, coaching skills, analytical ability, organizational skills, and commitment.
• Team player with excellent planning, time management, sense of urgency, resilience, and flexibility.

MINIMUM REQUIREMENTS:

• Grade 12 or equivalent qualification.
• Minimum of 2 years management experience in a similar role, preferably in the fast-food industry.
• Availability to work shifts, public holidays, and weekends.
• Reliability, honesty, hardworking nature, and contactable references.
• Valid South African ID, 24/7 contactable via reliable cell phone.
• Advantageous to have own transport with a valid driver’s license and a clear criminal record.