Retail Counter Sales | ACDC Dynamics

As a Retail Counter Salesperson, you are the initial point of contact for customers entering our store, responsible for delivering exceptional customer service. Your primary objective is to address customer inquiries promptly and professionally, ensuring their needs are met to enhance overall satisfaction.

Responsibilities:

• Welcome customers and assist with placing orders.
• Demonstrate comprehensive product knowledge to facilitate informed purchasing decisions and increase sales.
• Follow up on orders to minimize delays and customer frustration.
• Maintain cleanliness and organization of the counter area.
• Ensure each customer leaves the store content with their experience.
• Provide courteous assistance to all customers with inquiries.
• Treat every customer with respect and courtesy.
• Generate and provide quotations, assisting with customer queries as required.
• Keep trade counter materials such as specials and brochures up to date.
• Undertake additional tasks assigned by management as necessary.
• Manage back orders and conduct regular follow-ups on pending orders.
• Inform customers about stock availability and product alternatives.
• Monitor and track quotations provided to customers.
• Offer support and assistance whenever needed.

Requirements:

• Matric (Grade 12) or equivalent qualification.
• Prior experience in a consumer/retail environment is advantageous.
• Background in Electrical field preferred.
• Exceptional attention to detail.
• Effective time management skills.
• Strong communication and interpersonal abilities.
• Proficient in organizational and administrative tasks.
• Electrical qualification is a plus.
• Team-oriented mindset.
• Excellent verbal and written communication skills.
• Ability to thrive in a high-pressure environment.
• Strong customer service orientation.

If you believe you possess the qualities needed to excel in this role, we encourage you to apply now! Shortlisted candidates will undergo standard background screenings. Preference will be given to candidates within the Western Cape region.