Senior Specialist | MTN

MTN Careers – Senior Specialist – Technical Product Design

Mission/Core purpose of the Job: As a Senior Specialist at MTN South Africa, your primary mission is to provide technical expertise in developing enterprise-related products aligned with the B2B Technology Centre of Excellence (CoE) business strategy. You will serve as a crucial link between customer-facing commercial units and technical areas, guiding solutions and strategic direction for products and services. Additionally, your role involves researching new products, enhancing existing ones, and evaluating their potential to achieve business goals.

RESPONSIBILITIES

Key Performance Areas:

Core, essential responsibilities / outputs of the position (KPA’s)

Strategy Planning:

• Assist in identifying innovative enterprise initiatives and seizing opportunities for growth.
• Contribute to developing business cases for Technical Product Design projects in enterprise-related domains.

Planning and Delivery:

• Understand customer needs and refine products accordingly.
• Develop technical specifications to meet user and functional requirements.
• Continuously evaluate product performance and design enhancements to improve usability and effectiveness.
• Integrate technical product designs with relevant infrastructure and technology systems.
• Identify and respond to customer trends and needs, driving the development of new products and service enhancements.
• Implement best practices, continuous improvement, and innovation in enterprise technical product design processes.
• Consider the impact of technical product design solutions on other business areas and interdependencies within the Enterprise CoE.

Programme Management and Project Delivery:

• Contribute to project implementation, tracking, monitoring, and compliance.
• Provide input into project planning and management to ensure timelines, scope, and quality standards are met.
• Adhere to policies and procedures during project implementation.
• Report project progress against set objectives and timelines.

Governance and Risk Management:

• Adhere strictly to relevant policies and procedures.
• Operate within the Delegation of Authority guidelines.

QUALIFICATIONS

Job Requirements (Education, Experience, and Competencies)

Education:

• Minimum of a 3-year tertiary degree in Engineering, IT, or B.COM.
• An MBA or postgraduate degree is advantageous.

Experience:

• Minimum of 5 years’ experience in Product Development, Telecommunications, Business Analysis, Software Development, Project Management, or Internet of Things.
• Experience in a global/multinational enterprise is preferred, with exposure to diverse cultures and geographies.

Competencies:

Head – Big Picture Focus (20)

• Conceptual Thinker: Executes tactical plans to achieve strategic requirements.
• Problem Solver: Identifies and solves relevant business challenges.
• Improvement Driver: Identifies opportunities for commercial innovation and continuous improvement.

Heart – Emotionally Intelligent (30)

• Culture and Change Champion: Models MTN values and vital behaviors, fostering a culture of excellence.
• Supportive People Manager: Supports team capability development and fosters potential realization.
• Relationship Manager: Builds professional networks across teams through collaboration and cooperation.

Hands – Results Focused (40)

• Results Achiever: Delivers sustainable business results.
• Operationally Astute: Sets priorities, plans, organizes, and coordinates the work of others.

Advert Disclaimer: MTN SA is committed to diversity, employment equity, and equal opportunities. All recruitment and selection processes adhere to applicable local laws and legislation. If you have not heard from us within 14 days of the job advert closure, your application may be considered unsuccessful.