Senior Support Technician – Servest Careers

Servest Careers – Senior Support Technician

Servest Security & Technology is currently seeking a qualified Senior Support Technician to join our team, reporting directly to the Technical Manager. The ideal candidate should possess a Grade 12 qualification along with higher technical qualifications. Previous experience in the parking, CCTV, or similar automated industry is required.

Minimum Requirements:

• National Senior Certificate (Grade 12) with higher Technical qualifications
• MS SQL Certification
• Clear criminal record
• South African citizenship
• Valid driver’s license and reliable transport
• Strong IT and networking skills (A+, N+ Preferably)
• Previous experience in the Parking/CCTV industry or similar automated industry
• Understanding of electro-mechanical devices, Analogue and IP CCTV systems
• Basic knowledge of electronics and networking
• Ability to remain calm under pressure and meet deadlines
• Excellent problem-solving skills and ability to think on their feet
• Experience working collaboratively in a team environment
• Rational and logical approach to problem-solving
• Willingness to work flexible hours as per operational requirements

Duties & Responsibilities:

• Provide technical support to customers during pre- and post-sales processes
• Address post-sales queries promptly and effectively
• Handle product-related inquiries in a timely manner
• Conduct training sessions for customers to ensure effective product usage
• Manage Service Level Agreement (SLA) processes to exceed SLA requirements
• Maintain and manage client relationships on a day-to-day basis
• Conduct site inspections and prepare detailed reports
• Excellent communication skills, including report writing
• Flexibility to work varying hours in line with operational demands

If you meet these qualifications and are interested in this position, please apply. We look forward to reviewing your application and potentially welcoming you to our team.