Store Manager | Mr Price Vacancies

Lead and oversee the daily operations of a Mr Price Money cellular store to ensure the achievement of overall objectives, store targets, innovation initiatives, and customer service standards are surpassed.

RESPONSIBILITIES:

Stock Management:

• Ensure accurate receipt, unpacking, and replenishment of stock in the store.
• Monitor and manage stock levels through defined processes to mitigate risks and maintain adequate stock.
• Oversee stockroom maintenance to meet housekeeping standards.
• Authorize write-offs, breakages, recalls, OBF (out of box failures), cellular repairs, and returns.

Sales Growth & Profitability:

• Analyze sales and profitability reports to develop operational action plans, enhance sales performance, and monitor store expenditure.
• Stay updated on in-store product performance to enhance sales and brand awareness.
• Identify opportunities to drive credit, insurance, mobile, and cellular performance to meet budget goals.

Risk Management:

• Conduct compliance checks to ensure adherence to policies and procedures related to admin, store audits, health & safety, and security standards.

Customer Experience Management:

• Implement and maintain customer experience processes to meet service standards and enhance customer satisfaction.

Leadership & Development:

• Lead and motivate the store team to achieve store KPIs and operational strategies in alignment with company values.
• Identify and address training and development needs to foster talent management and succession planning.
• Manage recruitment, administration, and performance management in accordance with company policies.

Innovation:

• Ensure the implementation of innovation initiatives from Head Office to enhance customer satisfaction and improve in-store processes efficiently.

QUALIFICATIONS:

• NQF level 4 (Grade 12) or equivalent.
• 3 years’ experience in a store management position.
• Proficiency in sales & service management, budgeting, computer literacy, and communication skills.
• Knowledge of retail trade, brand management, customer service, cellular, mobile, new accounts, and insurance products.