Be a vital part of our team as a Supervisor, supporting store management in the day-to-day operations to ensure that store objectives, targets, and customer service standards are not only met but exceeded.
RESPONSIBILITIES:
Sales & Customer Experience Management:
- Drive sales by implementing customer experience processes, including promotions, markdowns, and maintaining visual standards, to achieve sales targets.
- Focus on meeting new account/membership targets while delivering exceptional customer service.
Team Management:
- Assist in leading the store team to achieve store KPIs and operational strategies aligned with company values.
- Provide continuous coaching and mentoring to enhance the skills and product knowledge of store associates.
Stock Management:
- Ensure accurate receipt, unpacking, and replenishment of stock to maintain optimal levels on the sales floor.
- Monitor and manage stock levels to mitigate risks and maintain sufficient stock on hand.
- Maintain the stockroom to meet housekeeping standards.
Risk Management:
- Assist with compliance checks to ensure adherence to policies and procedures, including health and safety standards and security protocols.
QUALIFICATIONS:
- Grade 12.
- 1-2 years of retail experience.
- Experience in a supervisory role.
- Proficiency in computer literacy.
- Effective communication skills.
- Understanding of retail trade, brand, customer, and product.
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