Support Engineer | Sanlam Careers

As a Support Engineer, your primary responsibility is to provide comprehensive application support for specific tech products and services.

This includes offering first-line support, basic optimization, administration, configuration, maintenance, and troubleshooting for end-users of these products and services.

Key Outcomes:

• Apply problem-solving skills to resolve technical issues on existing applications.
• Develop advanced design thinking and problem-solving skills to handle evolving tech complexities.
• Implement configuration, optimization, and maintenance activities for enterprise-wide applications.
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for tech products and services.
• Provide input into application documentation for end-users.
• Execute unplanned maintenance tasks, like disaster recovery procedures, to prevent and minimize issues.
• Ensure compliance with governance and risk procedures for all application support activities.
• Collaborate as part of an integrated application team throughout the lifecycle of technology products and services.
• Identify stakeholder dependencies and communication requirements in all application support processes.
• Proactively identify risks associated with application support processes and changes.
• Develop and maintain knowledge in application functionality, user workflow, and business processes.
• Gain sufficient knowledge of application infrastructure to enhance support inputs.
• Compile and maintain an inventory of applications and related details.
• Meet all SLA requirements associated with application support.
• Maintain awareness of application risks and opportunities for improvement.
• Ensure compliance with regulatory requirements and Enterprise-Wide Risk Management.

Qualifications and Experience:

• University degree in Information Technology or equivalent qualification.
• 1-2 years of experience in banking or financial services.

Competencies:

• Expertise in applying technology and resolving technical issues.
• Client-focused approach.
• Cultivation of innovation.
• Collaboration skills.
• Resilience and ability to drive results.
• Effective time management.

Attributes:

• Positive and enthusiastic attitude.
• Team player.
• Demonstrates honesty, integrity, and respect.
• Self-starter with confidence in abilities.