Telesales Agent | Mr Price Careers

Mr Price Careers  – Telesales Agent ( Insurance)

We’re seeking Telesales Agents to join our Insurance Sales team, responsible for selling insurance products to customers over the telephone.

RESPONSIBILITIES:

What’s in it for you:

• Uncapped incentives upon achieving targets.
• Opportunities for Learning and Development, along with Career Growth within the Mr Price Group.
• Medical aid and retirement fund benefits.
• Up to a 20% discount on merchandise at Mr Price Group stores.
• Participation in the Mr Price Group share scheme after 1 year of permanent service.

Your role:

• Contact prospective customers via telephone to present information and explain available insurance products.
• Deliver prepared sales talks, persuading potential customers to purchase products.
• Explain product details, prices, and answer customer inquiries.
• Ensure compliance with FAIS and FICA standards during customer interactions.
• Update customer details accurately in the customer debtor system (CDS) and maintain call quality in line with service level agreements (SLAs).
• Update personal, employment, and contact details of customers for correct contact information.

QUALIFICATIONS:

• Grade 12.
• 1 year of experience in a sales environment, specifically selling life insurance policies.
• Specific knowledge in RE5 + FAIS is advantageous.
• Understanding of FSB Compliance, Code of Conduct, and Relevant Legislation (NCA, POPI, etc.).