Customer Manager | Tiger Brands Vacancies

Tiger Brands Vacancies – Customer Manager Vacancies

As a Customer Manager, you hold accountability for developing, implementing, and managing a defined regional customer or portfolio of customers’ strategy that aligns with the national customer strategy.

You are entrusted with fostering strong customer relationships to maximize sales opportunities and achieve growth targets. Collaborating closely with Marketing, Customer, and Operational teams, your aim is to cultivate successful, commercial business relationships while enhancing sales capability and fostering a positive work environment.

RESPONSIBILITIES

WHAT YOU WILL DO

• Analyze market and customer information, leveraging available data tools to formulate customer-specific sales strategies translated into robust sales activities.
• Develop and manage a customer plan and defined customer activity grid for the channel/customer, effectively communicating with all stakeholders.
• Collaborate with Customer Marketing to devise a customer or portfolio of customers’ investment strategy aimed at delivering budgeted volumes.
• Establish a customer contact strategy and oversee key customer relationships.
• Negotiate, track, and evaluate spend to ensure activity compliance and return on investment.
• Implement and manage customer initiatives in the commercialization of innovation projects.
• Negotiate defined customer or portfolio of customers’ listings and launch support with relevant buyers, controlling and executing the account promotional grid and budgeted spend.
• Conduct pre- and post-evaluation of return on investment for all account promotions to ensure maximum commercial effectiveness.
• Communicate pricing and promotional activities internally and externally to all stakeholders.
• Implement and monitor co-ad spend in alignment with the budget.
• Collaborate with Regional Sales Managers to ensure coverage of most important stores without overlap.
• Manage expenses and co-ad within agreed budgets.

QUALIFICATIONS

WHAT YOU’LL BRING TO THE TABLE

Qualifications:

• Over 3 years of customer/key account/sales experience.
• Experience in managing customer accounts and relationships.
• Finance sales experience (promotional budgets, trade budgets, revenue forecasting, etc.).

Competencies:

• Influencing Others: Obsessed with customer relationships, aligning with customers through a strategic and consultative sales process to understand their needs and exceed their expectations while driving growth for both the customer and Tiger Brands.
• Owning It: Consistently demonstrates a thorough understanding of the category, competition, and customer, leveraging networks to ensure success for the customer.
• Driving Long-Term Results: Focused on hitting targets and delivering service to customers beyond one customer or one point in time.
• Developing Myself and Others: Finds ways to grow and develop the sales capability of teams.
• Staying a Step Ahead: Possesses a comprehensive understanding of innovations that will elevate the game with customers.