Assistant Contracts Manager

Tsebo Careers – Assistant Contracts Manager

We are looking for an Assistant Contracts Manager in our cleaning division. The purpose of the role is to oversee the daily working of the organisation operations, mainly one site within the mining sector.

Responsibilities:

• Assume full responsibility for managing your assigned site efficiently.
• Prioritize client requests with utmost urgency and proactivity.
• Optimize resource allocation to achieve maximum cleaning output as per Service Level Agreements (SLAs).
• Efficiently manage output-based contracts.
• Collaborate with HR to manage a pool of trained relief staff to prevent service delivery disruptions.
• Ensure work schedules/job cards are accurately maintained for each position.
• Maintain consistently high service standards through regular inspections.
• Ensure proper service provision during unit closures and manage related processes.
• Retain contracts by maintaining excellent service standards, mitigating cancellation risks, and building strong client relationships.
• Enforce smart and correct dressing code for staff, upholding company image.
• Ensure adherence to cleaning methodologies, company policies, quality programs, and legislation.
• Manage company assets through regular spot checks and maintenance.
• Utilize and update electronic applications/tools provided by the company effectively.
• Schedule training sessions for staff to enhance performance, including regular on-the-job training.
• Conduct regular client meetings and respond promptly to client and management requests.
• Complete monthly client-specific records and reports as required.
• Assess staff tasks and maintain records of training and performance evaluations.
• Manage daily human resources and industrial relations issues in line with company policies.
• Ensure compliance with Occupational Health and Safety (OHS) requirements.
• Manage unit leave liability and plans according to company policies.
• Identify additional business opportunities within existing contracts.
• Assist with any other duties as required.

Skills and Competencies:

• Minimum 5 years’ experience in middle management, preferably in a similar environment.
• Experience in managing large teams.
• Strong understanding of cleaning principles, company policies, and procedures.
• Proficient in scheduling staffing and assigning cleaning tasks to achieve output standards.
• Excellent people skills and knowledge of industrial relations.
• Strong client relationship and communication skills.
• Effective leadership and problem-solving abilities.
• Attention to detail and sense of urgency.
• Ability to work independently and under pressure.
• Flexibility and adaptability.

Qualifications:

• Minimum Matric/Grade 12 qualification.
• Tertiary qualifications will be advantageous.
• Relevant operations and people management experience.