Operation Controller

Vine Recruitment – Operation Controller

Our client in the Northern Suburbs is seeking an Operations Controller to play a pivotal role in their freight forwarding and customs clearance department. This position requires strong logistical expertise, adept communication skills, and efficient coordination abilities.

Key Responsibilities

Logistics Coordination:

• Plan, coordinate, and oversee the movement of goods, ensuring timely and efficient transportation.
• Collaborate with carriers, shipping lines, and stakeholders to optimize freight operations.
• Track and update shipment status, providing clients with timely progress updates.

Customs Clearance:

• Ensure compliance with customs regulations and documentation requirements for imports and exports.
• Prepare and submit customs documentation, including import and export declarations.
• Liaise with customs authorities to resolve issues and expedite clearance processes.

Client Communication:

• Maintain regular communication with clients to provide updates on shipments and address inquiries or concerns.
• Cultivate strong client relationships, identifying opportunities for upselling or cross-selling services.

Quality Control:

• Implement quality control measures to ensure accuracy and completeness of documentation and shipments.
• Investigate and resolve discrepancies or operational issues proactively.

Cost Management:

• Monitor and control operational costs, optimizing processes to improve efficiency and reduce expenses.
• Identify cost-saving opportunities and propose improvements.

Regulatory Compliance:

• Stay abreast of changes in customs regulations, trade laws, and industry trends.
• Ensure all operations adhere to relevant laws and regulations.

Reporting and Analysis:

• Prepare regular reports on operational performance, including key metrics and KPIs.
• Analyze data to identify trends, areas for improvement, and growth opportunities.